Service Delivery Manager

Anthology Careers

. Coordinate delivery of Blackboard Application Administration services to customers .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Blackboard Application Administration, including system GUI management, user roles, and course administration. Proficient in quality assurance processes, technical documentation, and effective communication with stakeholders.

Highest-signal resume keywords

Blackboard Application AdministrationQuality Assurance ProcessesTechnical Documentation SkillsProject ManagementInstructional Design Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationUser ManagementCourse AdministrationConfiguration ManagementQuality Assurance TestingWeb Accessibility RequirementsIMS StandardsSCORM StandardsLTI StandardsBusiness Analysis

Soft Skills

Interpersonal CommunicationWritten CommunicationOral CommunicationAttention to DetailSelf-Motivation

Tools & Technologies

BlackboardHelp Desk SystemsProject Management ToolsQuality Assurance Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Instructional DesignEducationGovernmentConsultingService Delivery

About the role

Key responsibilities & impact

Coordinate delivery of Blackboard Application Administration services to customers
Serve as the primary customer contact for service delivery needs and management
Understand customer objectives and set and manage expectations regarding service delivery and required actions
Facilitate and coordinate communication between customer stakeholders and Blackboard departments
Perform day-to-day Blackboard system GUI administration, including managing users, roles, privileges, courses, catalogs, terms, enrollments, tools, utilities, goals, reports, community settings, content, and outcomes
Provide escalated support to end users where a first-tier help desk process exists
Assist customers with strategic decisions regarding system changes, functionality, interfaces, and configuration
Assist business owners in translating concepts into written requirements
Participate in customer meetings and support Blackboard-related decisions
Develop, coordinate, and implement process-testing plans, including quality assurance testing
Evaluate upcoming releases and recommend new features and functionality
Monitor and share updates on application hotfixes, patches, and version upgrades
Interface with Blackboard consulting, product development, support teams, and customer management

Requirements

What you’ll need

Bachelor’s degree
Minimum 5 years of experience in a system administrator role relating to Blackboard or equivalent experience
Ability to maintain composure under pressure
Good interpersonal, written, and oral communication skills
Technical documentation skills
Self-motivated and self-directed with keen attention to detail
Strong knowledge of instructional design principles, practices, and theories
Experience in timeline and project management and/or implementation of business and functional requirements
Recent experience in Quality Assurance (QA) processes and practices
Knowledge of standards (i.e., IMS, SCORM, LTI) and their implementation
Knowledge of web accessibility requirements
Fluency in written and spoken English
Business Analyst experience preferred
Executive/Senior Management communication experience preferred
Consulting experience preferred
Teaching experience in education and government setting preferred
Must be legally authorized to work in the country where the role is based at the time of hire and maintain that authorization throughout employment
Visa sponsorship or immigration support is not provided