Technical Support

Anthology Careers

. Provide multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email as part of the Tier 1 team .

Posted 10/17/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Blackboard LMS, including troubleshooting, documentation, and customer communication. Proficient in analyzing technical issues and conveying complex information effectively to diverse audiences.

Highest-signal resume keywords

Technical Support ExperienceProblem-Solving SkillsSQL Query ProficiencyKnowledge of SaaS and SSOExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSQLFront End Debugging ToolsWeb TechnologiesData Networking Knowledge

Soft Skills

Independent WorkMultitaskingAnalytical Skills

Tools & Technologies

Blackboard LearnCRM (Salesforce.com)

Certifications & Qualifications

A+ CertificationLinux+ CertificationCCNA CertificationMCSA CertificationRHCSA Certification

Industry Keywords

Enterprise-Level SupportKnowledge BaseCustomer SupportOn-Call ScheduleDistributed Team Environment

Tech Stack

Tools & technologies

LinuxSFDCSQL

About the role

Key responsibilities & impact

Provide multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email as part of the Tier 1 team
Document customer issues, reproduce and gather details on reported problems through resolution or escalation to Tier 2
Draft, review, and publish product bugs/fixes into the Knowledge Base
Represent Customer Support in support meetings and reviews with internal product teams and external customers
Represent the voice of the customer and manage issues through resolution

Requirements

What you’ll need

Any relevant experience in an enterprise-level technical support environment
Solid problem-solving skills
Ability to work independently
Excellent oral and written communication skills with a focus on professional communication style in a business environment
Ability to effectively convey complex ideas to internal team members and external clients
Familiarity with front end debugging tools (inspector, console, network tool)
Familiarity with web technologies such as SaaS, SSO, or APT
Some familiarity with relational databases and ability to read and write basic SQL queries
Ability to analyze information, identify key trends, and follow a playbook to diagnose technical and application issues
Ability to work in a distributed team environment
Ability to prioritize and multitask daily work with frequent interruptions
Ability to participate in a rotating on-call schedule covering nights and weekends for high severity issues
Fluency in written and spoken English
Must be legally authorized to work in India at the time of hire and maintain that authorization for the duration of employment
Visa sponsorship and immigration support are not provided
Preferred: Previous use of Blackboard Learn or similar LMS
Preferred: Industry certification (A+, Linux+, CCNA, etc.)
Preferred: Data networking knowledge including routers, configuration, and operation
Preferred: Knowledge of CRM (Salesforce.com)
Preferred: System administration skills (MCSA, RHCSA certification)

Benefits

Comp & perks

Equal employment opportunity/affirmative action employer
Participation in a rotating on-call schedule covering nights and weekends for high severity issues