Client Success Manager – Business & Government

Anthology Inc

. Develop strong customer relationships centered on helping customers meet business goals using Blackboard .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the Education Technology sector, with a strong focus on building customer relationships and driving satisfaction through effective communication and project management. Proficient in utilizing CRM tools and analyzing customer data to inform strategic decisions and enhance engagement.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementCRM ProficiencyBlackboard LMS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisStakeholder AlignmentTechnology Transition ManagementReport CreationMultitasking

Soft Skills

EmpathyProfessional CommunicationProblem-SolvingOrganizational SkillsCollaboration

Tools & Technologies

BlackboardCRM SoftwareCustomer Success Software

Industry Keywords

Education TechnologyB2BCustomer ExperienceCustomer AdvocacySoftware-as-a-Service

About the role

Key responsibilities & impact

Develop strong customer relationships centered on helping customers meet business goals using Blackboard
Develop and implement account engagements to meet business objectives, achieve modernization, and maintain positive customer sentiment
Execute prescriptive playbooks based on customer needs
Respond to customer questions about Blackboard products and services, their value propositions, challenges solved, and support models
Conduct business reviews focused on shared business objectives and modernization
Act on customer sentiment data, including surveys, NPS responses, and customer feedback
Promote engagement in the Blackboard Community and Blackboard-hosted virtual and in-person events
Work with Marketing to organize, plan, and deliver webinars and on-campus events
Connect customers with best-practice resources, recommendations, feedback sessions, and research projects
Support increased customer satisfaction and adoption of Blackboard solutions
Assist Regional Sales Managers and regional leadership with cross-sell, upsell, and expanded-services opportunities
Assist with renewals by contributing strategic insights to maximize value and positioning
Serve as an internal customer advocate and drive support and change when necessary
Execute tailored internal and external plans, including customer outreach, meetings, recommendations, escalations, SME engagement, and issue resolution
Act as an information conduit between Blackboard, the education technology industry, and customers
Drive customer advocacy through references and success stories
Maintain records of contacts, engagements, workflows, health scoring, and risk assessments in the company CSP
Project a favorable public image of Blackboard
Build relationships across customer organizations, including C-suite institutional leadership
Travel approximately 25–50% for onsite customer engagements and events

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
At least 5 years of related experience in Sales, Customer Experience, Customer Success, Account Management and/or Education Technology serving the B2B and/or Government sector
Strong customer-service focus and ability to communicate with empathy, sensitivity, and professionalism
Excellent oral and written communication skills
Strong project management skills
Ability to work independently and proactively identify and respond to emerging challenges and changing conditions
Proven track record of successfully managing accounts and developing strong customer relationships at all organizational levels
Well-developed problem-solving and critical thinking skills
Ability to create, gather, and analyze reports and use data to inform decision-making and develop action plans
Ability to multitask and perform under deadline pressure
Highly organized and task-oriented
Ability to thrive in a fast-paced, results-oriented, collaborative environment
Skilled in building deep relationships and connecting authentically with others
Proficiency with CRM and/or customer success software
Ability to work with sales organizations in a matrix model as new products are introduced and sold across regions and institutional business units
Experience managing a large-scale technology transition, demonstrating project planning, stakeholder alignment, multi-team coordination, and executive progress communications
1+ years of experience working in the Blackboard LMS or with Blackboard customers
Fluency in written and spoken English
Advanced degree preferred
Experience in a Customer Experience or Customer Success role at a Software-as-a-Service technology company preferred
2+ years of experience developing courses in Blackboard as an admin or faculty member preferred
Candidates must be legally authorized to work in the country where the role is based at the time of hire and maintain that authorization
The company does not provide visa sponsorship or immigration support

Benefits

Comp & perks

Base salary range of $79,000–$98,000
Additional compensation such as sales incentives
Benefits
Travel for onsite customer engagements and events, approximately 25–50% of the time