Anthology Inc

Manager

• Coordinate delivery of Blackboard Application Administration services to customers
• Serve as the primary customer contact for service delivery needs and management
• Understand customer objectives and set/manage service delivery expectations
• Facilitate communication among customer stakeholders and Blackboard departments
• Perform day-to-day Blackboard system GUI administration, including users, roles, privileges, courses, catalogs, terms, enrollments, tools, utilities, goals, reports, community settings, content, and outcomes
• Provide escalated support to end users
• Assist customers with strategic system, functionality, interface, and configuration decisions
• Assist business owners in translating concepts into written requirements
• Participate in customer meetings and Blackboard-related decisions
• Develop, coordinate, and implement testing plans, including quality assurance testing
• Evaluate upcoming releases and recommend features and functionality
• Monitor and share updates on hotfixes, patches, and version upgrades
• Interface with Blackboard consulting, product development, support teams, and customer management
• Provide daily/weekly task updates and escalate risks and issues as needed

Service Delivery Manager

Full-stack Engineer

• Build a consumer product that verifies authenticity of thinking and learning
• Own user-facing product interfaces and the core learner experience
• Build a secure communications layer between product components across server-side, browser, and client-side environments
• Encrypt sensitive user data to ensure privacy and security
• Design storage architecture and schemas for persistent user state
• Develop data access controls and audit logging meeting institutional security and compliance requirements
• Own features end-to-end from specification through production, including testing, monitoring, and iteration
• Use AI-assisted development tooling to maintain high output without sacrificing code quality
• Contribute to and grow shared component libraries and codebase standards
• Research circumvention tools, best practices, and industry competitors to help maintain the team's edge

Staff Software Engineer

Compliance

• Lead efforts to assess the confidentiality, integrity, and availability of information through the company’s global ISMS framework
• Develop and maintain ISMS documentation, including policies, standards, and procedures
• Recommend security program alignment with compliance requirements to the CISO, Product Management, Legal, and Finance leadership teams
• Manage information risk and collaboratively design and assess information security controls, including identity and access management
• Monitor regulatory environments, security threats, and compliance best practices; update policies and procedures
• Maintain and improve organizational information security awareness
• Translate business and information security needs into the ISMS
• Coordinate external audits with 3PAO, ISO/SOC auditors, PCI DSS QSA firms, and other assessors
• Coordinate audit responses and remediation efforts
• Conduct vendor risk assessments and ensure third-party compliance with security and privacy standards
• Review and monitor Security Incident Response and Business Continuity Management activities
• Measure ISMS control effectiveness and communicate findings to senior management
• Enforce document control management processes for the ISMS
• Assist with forecasting, planning, and risk assessment aligned with technology strategy
• Maintain industry knowledge and recommend new technologies
• Manage projects, including requirements analysis, project planning, and completion tracking
• Assist with vendor management, forecasting, and program budget management
• Manage personnel through mentoring and cross-training

Director – Governance, Risk and Compliance

Operations

• Lead and support Blackboard's global corporate IT organization through its next evolution
• Own global corporate systems, endpoint and device management, identity and access management, networking, collaboration platforms, and enterprise applications
• Lead the full software-as-a-service portfolio and manage associated spend
• Manage productivity, HRIS, ERP/Finance systems, and Salesforce CRM platforms
• Oversee global endpoint management, hardened builds, encryption, configuration baselines, browser controls, and automated patching
• Ensure security-agent coverage and endpoint health in partnership with Security
• Own identity infrastructure, including directory, SSO, MFA, joiner/mover/leaver lifecycle, privileged access, service accounts, and non-human identities
• Run recurring access reviews, deprovision terminated users, and manage role-based access
• Set employee-support coverage, escalation processes, and service-experience standards globally
• Drive IT operations efficiency, automation, and AI-enabled transformation
• Partner with Security, Finance, HR, Marketing, Support, RevOps, and Sales
• Build, develop, and restructure a global IT organization
• Support ISO 27001, SOC 2, FedRAMP, and GovRAMP audit and compliance requirements
• Own approved AI tool inventory, endpoint and browser controls, extension allowlisting, data-classification rules, AI-agent identities and logging, and AI spend management
• Assess the current state in 2026, prioritize transformations, and complete core-system transformation by the end of 2027

Senior Director, IT Operations

Customer Success Manager

• Develop strong customer relationships focused on achieving business goals using Blackboard
• Develop and implement account engagements to meet business objectives, achieve modernization, and maintain positive customer sentiment
• Execute prescriptive playbooks based on customer needs
• Advise customers on the Blackboard product and services portfolio, value propositions, challenges addressed, and support models
• Conduct customer business reviews covering shared objectives and modernization progress
• Act on surveys, NPS responses, and customer feedback
• Promote engagement in the Blackboard Community and virtual/in-person events
• Partner with Marketing to organize webinars and on-campus customer events
• Connect customers with best-practice resources, recommendations, feedback sessions, and research projects
• Assist Regional Sales Managers and regional leadership with cross-sell, upsell, and expanded-services opportunities
• Support renewals by contributing strategic insights to maximize value and positioning
• Advocate internally for customers and drive support or organizational change as needed
• Manage customer experiences externally and coordinate internal escalations, subject-matter experts, and issue-resolution meetings
• Communicate Blackboard and industry information, product updates, resources, and higher-education trends to customers
• Drive customer advocacy through references and success stories
• Maintain records of contacts, engagements, workflows, health scores, and risk assessments in the company CSP
• Build relationships across customer organizations, including C-suite institutional leadership
• Travel approximately 25–50% for onsite customer engagements and events

Client Success Manager – Business & Government

Account Executive

• Acquire new customers exclusively in commercial, state, and local markets
• Meet and exceed sales objectives for the assigned territory
• Promote and sell Blackboard's suite of products and services using a consultative selling approach
• Manage complex enterprise solution sales with 6- to 18-month purchasing cycles
• Move sales through the entire sales process
• Take an active role in the RFP process
• Own the subsequent customer relationship with support from a Customer Success Manager
• Prospect regularly, identify prospect needs and goals, and match appropriate Blackboard offerings
• Target and close green-field accounts
• Create and implement a market development plan for the designated territory
• Manage Blackboard partner relationships, including systems integrators and small businesses
• Stay informed about industry trends in commercial, state, and local training and development industries
• Use Salesforce and other sales tools to enter sales information
• Prepare written presentations, reports, and price quotations
• Attend and participate in sales meetings, product seminars, and trade shows
• Lead the sales process, including channel activity and contract negotiations
• Work with GSA and similar contract vehicles
• Employ Blackboard human capital at appropriate stages in the sales cycle
• Define, maintain, and execute a sales plan
• Develop relationships with Sales, Marketing, Product Support, Consulting Services, Channel, Finance, Engineering, and other departments
• Travel approximately 50%

Service Delivery Manager

Staff Software Engineer

Director – Governance, Risk and Compliance

Senior Director, IT Operations

Client Success Manager – Business & Government

Account Executive – Corporate Accounts