Client Success Manager – Business & Government

Anthology Inc

. Develop strong customer relationships focused on achieving business goals using Blackboard .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the Education Technology sector, leveraging strong communication and project management skills to foster customer relationships and drive engagement. Proficient in utilizing CRM software and managing large-scale technology transitions to enhance customer experiences and achieve business objectives.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementBlackboard LMS ExperienceCRM Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementData AnalysisProject PlanningStakeholder AlignmentTechnology Transition ManagementReport CreationMultitaskingProblem-SolvingCritical ThinkingCustomer Engagement Strategies

Soft Skills

EmpathyProfessional CommunicationOrganizational SkillsCollaborationSensitivity

Tools & Technologies

BlackboardCRM SoftwareCustomer Success Software

Industry Keywords

Education TechnologyB2BGovernment SectorCustomer ExperienceCustomer Advocacy

About the role

Key responsibilities & impact

Develop strong customer relationships focused on achieving business goals using Blackboard
Develop and implement account engagements to meet business objectives, achieve modernization, and maintain positive customer sentiment
Execute prescriptive playbooks based on customer needs
Advise customers on the Blackboard product and services portfolio, value propositions, challenges addressed, and support models
Conduct customer business reviews covering shared objectives and modernization progress
Act on surveys, NPS responses, and customer feedback
Promote engagement in the Blackboard Community and virtual/in-person events
Partner with Marketing to organize webinars and on-campus customer events
Connect customers with best-practice resources, recommendations, feedback sessions, and research projects
Assist Regional Sales Managers and regional leadership with cross-sell, upsell, and expanded-services opportunities
Support renewals by contributing strategic insights to maximize value and positioning
Advocate internally for customers and drive support or organizational change as needed
Manage customer experiences externally and coordinate internal escalations, subject-matter experts, and issue-resolution meetings
Communicate Blackboard and industry information, product updates, resources, and higher-education trends to customers
Drive customer advocacy through references and success stories
Maintain records of contacts, engagements, workflows, health scores, and risk assessments in the company CSP
Build relationships across customer organizations, including C-suite institutional leadership
Travel approximately 25–50% for onsite customer engagements and events

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
At least 5 years of related experience in Sales, Customer Experience, Customer Success, Account Management and/or Education Technology serving the B2B and/or Government sector
Strong customer-service focus and ability to communicate with empathy, sensitivity, and professionalism at all times
Excellent oral and written communication skills
Strong project management skills
Ability to work independently and proactively identify and respond to emerging challenges and changing conditions
Proven track record of successfully managing accounts and developing strong customer relationships with all levels of an organization
Well-developed problem-solving and critical thinking skills
Ability to create, gather, and analyze reports and use data to inform decision-making and develop action plans
Ability to multitask and perform under deadline pressure
Highly organized and task-oriented
Ability to thrive in a fast-paced, results-oriented, collaborative environment
Skilled in building deep relationships and connecting with others authentically
Proficiency with CRM and/or customer success software
Ability to work with sales organizations in a matrix model across regions and institutional business units
Experience managing a large-scale technology transition, demonstrating project planning, stakeholder alignment, multi-team coordination, and executive progress communications
1+ years of experience working in the Blackboard LMS or with Blackboard customers
Fluency in written and spoken English
Preferred: advanced degree
Preferred: experience in a Customer Experience or Customer Success role at a SaaS technology company
Preferred: 2+ years of experience developing courses in Blackboard as an admin or faculty member
Legally authorized to work in the country where the role is based; no visa sponsorship or immigration support