Senior Director, IT Operations

Anthology Inc

. Lead and support Blackboard's global corporate IT organization through its next evolution .

Posted 9/23/2026full-timePhoenix • Arizona • United StatesSenior💰 $169,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading global IT organizations, managing enterprise applications, and driving AI-enabled transformation while ensuring compliance with industry standards such as ISO 27001 and SOC 2. Proven ability to manage budgets, negotiate with vendors, and implement effective endpoint management and security measures.

Highest-signal resume keywords

Global IT Organization LeadershipAI Deployment and AutomationCost Management ExpertiseCompliance with ISO 27001 and SOC 2Transformation Initiative Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ManagementIdentity and Access ManagementSoftware-as-a-Service ManagementHRIS ManagementERP/Finance Systems ManagementSalesforce CRM ManagementAutomated PatchingData ClassificationRole-Based Access ManagementService Level Publishing

Soft Skills

Team Trust RetentionContinuous Feedback UtilizationCross-Time Zone ManagementEffective Communication

Tools & Technologies

Collaboration PlatformsSecurity Agent ToolsAI ToolsConfiguration Management ToolsBrowser Controls

Certifications & Qualifications

ISO 27001SOC 2FedRAMPGovRAMP

Industry Keywords

EdTechSaaSTechnology-Enabled ServicesGlobal Corporate SystemsOperational Efficiency

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and support Blackboard's global corporate IT organization through its next evolution
Own global corporate systems, endpoint and device management, identity and access management, networking, collaboration platforms, and enterprise applications
Lead the full software-as-a-service portfolio and manage associated spend
Manage productivity, HRIS, ERP/Finance systems, and Salesforce CRM platforms
Oversee global endpoint management, hardened builds, encryption, configuration baselines, browser controls, and automated patching
Ensure security-agent coverage and endpoint health in partnership with Security
Own identity infrastructure, including directory, SSO, MFA, joiner/mover/leaver lifecycle, privileged access, service accounts, and non-human identities
Run recurring access reviews, deprovision terminated users, and manage role-based access
Set employee-support coverage, escalation processes, and service-experience standards globally
Drive IT operations efficiency, automation, and AI-enabled transformation
Partner with Security, Finance, HR, Marketing, Support, RevOps, and Sales
Build, develop, and restructure a global IT organization
Support ISO 27001, SOC 2, FedRAMP, and GovRAMP audit and compliance requirements
Own approved AI tool inventory, endpoint and browser controls, extension allowlisting, data-classification rules, AI-agent identities and logging, and AI spend management
Assess the current state in 2026, prioritize transformations, and complete core-system transformation by the end of 2027

Requirements

What you’ll need

Experience running a global IT organization at scale and transforming its effectiveness
Experience deploying artificial intelligence and automation in an operational context
Ability to explain what worked, what did not, and how outcomes were evaluated
Cost management expertise, including building baselines, modeling business cases, negotiating with vendors, and managing budgets with a CFO
Experience leading structural change and retaining team trust
Experience publishing service levels and using continuous feedback for improvement
Experience managing across time zones, works councils, regional employment norms, and data residency requirements
Fluency in written and spoken English
Deep experience in EdTech, SaaS, or technology-enabled services preferred
Track record leading complex transformation initiatives and AI and automation programs highly valued
Candidates must be legally authorized to work in the country where the role is based
Blackboard does not provide visa sponsorship or immigration support