Service Delivery Manager

Anthology Inc

. Coordinate delivery of Blackboard Application Administration services to customers .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Blackboard Application Administration, including system GUI administration, user management, and quality assurance processes. Strong ability to communicate effectively with stakeholders and manage service delivery expectations while maintaining attention to detail.

Highest-signal resume keywords

Blackboard Application AdministrationQuality Assurance ProcessesProject ManagementInstructional Design PrinciplesInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationUser ManagementTechnical DocumentationConfiguration ManagementTesting Plans DevelopmentFeature EvaluationWeb Accessibility RequirementsStandards Implementation (IMS, SCORM, LTI)Business AnalysisFunctional Requirements Implementation

Soft Skills

Interpersonal SkillsWritten Communication SkillsOral Communication SkillsSelf-MotivationAttention to Detail

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

BlackboardCustomer ServiceStakeholder ManagementQuality AssuranceEducation Sector

About the role

Key responsibilities & impact

Coordinate delivery of Blackboard Application Administration services to customers
Serve as the primary customer contact for service delivery needs and management
Understand customer objectives and set/manage service delivery expectations
Facilitate communication among customer stakeholders and Blackboard departments
Perform day-to-day Blackboard system GUI administration, including users, roles, privileges, courses, catalogs, terms, enrollments, tools, utilities, goals, reports, community settings, content, and outcomes
Provide escalated support to end users
Assist customers with strategic system, functionality, interface, and configuration decisions
Assist business owners in translating concepts into written requirements
Participate in customer meetings and Blackboard-related decisions
Develop, coordinate, and implement testing plans, including quality assurance testing
Evaluate upcoming releases and recommend features and functionality
Monitor and share updates on hotfixes, patches, and version upgrades
Interface with Blackboard consulting, product development, support teams, and customer management
Provide daily/weekly task updates and escalate risks and issues as needed

Requirements

What you’ll need

Bachelor’s degree
Minimum 5 years of experience in system administrator role relating to Blackboard or equivalent experience
Ability to maintain composure under pressure
Good interpersonal, written, oral communication skills and technical documentation skills
Self-motivated and self-directed with keen attention to detail
Strong knowledge of instructional design principles, practices, and theories
Experience in timeline and project management and/or implementation of business and functional requirements
Recent experience in Quality Assurance (QA) processes and practices
Knowledge of standards (i.e., IMS, SCORM, LTI) and their implementation
Knowledge of web accessibility requirements
Fluency in written and spoken English
Preferred: Business Analyst experience
Preferred: Executive/Senior Management communication experience
Preferred: Consulting experience
Preferred: Teaching experience in education and government setting
Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment
The company does not provide visa sponsorship or immigration support for this position