Technical Support

Anthology Inc

. Provide multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email .

Posted 10/17/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Blackboard LMS and similar platforms, with strong problem-solving abilities and effective communication skills to convey complex ideas to diverse audiences. Proficient in troubleshooting, documentation, and managing customer issues through resolution in a fast-paced environment.

Highest-signal resume keywords

Technical Support ExperienceProblem-Solving SkillsCommunication SkillsSQL Query ProficiencyFamiliarity With SaaS Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSQL QueriesFront End Debugging ToolsData Networking KnowledgeSystem Administration Skills

Soft Skills

Independent WorkMultitaskingProfessional Communication

Tools & Technologies

Blackboard LearnSalesforce.comSaaSSSOAPT

Certifications & Qualifications

A+Linux+CCNAMCSARHCSA

Industry Keywords

Enterprise-Level Technical SupportCustomer SupportKnowledge BaseOn-Call ScheduleRelational Databases

Tech Stack

Tools & technologies

LinuxSFDCSQL

About the role

Key responsibilities & impact

Provide multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email
Document customer issues, reproduce and gather details on reported problems through resolution or escalation to Tier 2
Draft, review, and publish product bugs/fixes into the Knowledge Base
Represent the Customer Support department in support meetings or reviews with internal product teams and external customers
Represent the voice of the customer and manage issues through resolution
Participate in a rotating on-call schedule for high severity issues

Requirements

What you’ll need

Any relevant experience in an enterprise-level technical support environment
Solid problem-solving skills
Ability to work independently
Excellent oral and written communication skills with a focus on professional communication style in a business environment
Ability to effectively convey complex ideas to internal team members and external clients
Familiarity with front end debugging tools (inspector, console, network tool)
Familiarity with web technologies such as SaaS, SSO, or APT
Some familiarity with relational databases and ability to read and write basic SQL queries
Ability to analyze information, identify key trends, and follow a playbook to diagnose technical and application issues
Ability to work in a distributed team environment
Ability to prioritize and multitask daily work with frequent interruptions
Ability to participate in a rotating on-call schedule covering nights and weekends for high severity issues
Fluency in written and spoken English
Previous use of Blackboard Learn or similar LMS (preferred)
Industry certification such as A+, Linux+, or CCNA (preferred)
Data networking knowledge including routers, configuration, and operation (preferred)
Knowledge of CRM (Salesforce.com) (preferred)
System administration skills, including MCSA or RHCSA certification (preferred)
Legally authorized to work in India at the time of hire and throughout employment; no visa sponsorship or immigration support

Benefits

Comp & perks

Rotating on-call schedule covering nights and weekends for high severity issues
Equal employment opportunity/affirmative action employer