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Field Service Engineer
Anton Paar. Provide technical support, including troubleshooting, repair, maintenance, and customer training .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and maintenance of scientific instruments, with strong problem-solving and analytical skills. Proficient in customer engagement and service training, ensuring high-quality service delivery and customer satisfaction.
Highest-signal resume keywords
Engineering DegreeTwo Years Experience In Hardware SupportCustomer-Facing Role ExperienceTechnical Support SkillsService Training Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairMaintenancePharma (Re)QualificationsCRM Administrative TasksCreating RFQsRepair EstimatesService ReportsService ConfirmationsStock Management
Soft Skills
Analytical SkillsProblem-Solving SkillsSelf-MotivatedOrganizational SkillsCommunication Skills
Certifications & Qualifications
Anton Paar Service Training Certifications
Industry Keywords
Scientific Instrument BusinessCustomer SupportService ProductsTechnical ServicesCustomer Training
About the role
Key responsibilities & impact- Provide technical support, including troubleshooting, repair, maintenance, and customer training
- Coordinate and perform repairs, maintenance, and other technical services according to established procedures and standards
- Actively promote and sell service products to customers
- Perform pharma (re)qualifications for instruments
- Collaborate with Sales, Application Specialists, Administration, and HQ Customer Support
- Perform CRM administrative tasks, including creating RFQs, repair estimates, service reports, and service confirmations
- Manage personal stock of service parts and tools
- Travel regularly to customer sites in Taiwan, mainly in the north
- Support customers in Central or Southern Taiwan when needed
Requirements
What you’ll need- Engineering degree
- Two years of experience in hardware support or repair work
- Two or more years of experience in a customer-facing role
- Experience in the scientific instrument business will be a plus
- Strong technical, analytical and problem-solving skills
- Self-motivated, with good organizational skills
- Good communication skills in English
- A valid driver’s license
- Complete and maintain all necessary Anton Paar service training certifications for assigned product lines
Benefits
Comp & perks- 12 paid vacation days in your first year, increasing every year
- Up to 4 days of fully paid sick leave per year
- Annual health check and group insurance
- Company laptop and phone with unlimited internet
- Regular team activities
- A free English class every week