Bilingual Client Experience Associate

AnywhereWorks

. Answer inbound calls for clients’ businesses from home .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both English and Spanish, with the ability to handle a high volume of inbound calls while maintaining quality and accuracy. Exhibits dependability and a growth mindset, adapting to various call types and tools in a fast-paced environment.

Highest-signal resume keywords

Fluent In English And SpanishExcellent Verbal And Written Communication SkillsStrong Computer SkillsTyping Speed Of At Least 30 WPMDependable And Punctual

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good ListenerCalm Under PressureWarm And Upbeat ToneGenuine Interest In Helping People

Industry Keywords

Inbound CallsLead CaptureAppointment SettingLegal Intake CallsPerformance StandardsLearning And DevelopmentFull-Time AvailabilityPre-Employment Background Check

About the role

Key responsibilities & impact

Answer inbound calls for clients’ businesses from home
Capture leads, take orders, schedule appointments, and send messages to clients
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
Complete paid training on each call type
Handle a steady, fast-paced flow of back-to-back calls
Meet performance standards for quality, accuracy, ready percentage, and after-call work time
Choose weekly shifts according to performance tier
Participate in Learning & Development with live calls and ongoing support
Work full-time schedules based on organizational needs

Requirements

What you’ll need

Position available only to residents physically located and working in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
Fluent in both English and Spanish, including reading, writing, and speaking
Excellent verbal and written communication skills
Warm, upbeat tone and genuine interest in helping people
Good listener who remains calm and efficient under pressure
Dependable and able to attend every scheduled shift on time
Strong computer skills
Typing speed of at least 30 WPM
Growth mindset and eagerness to learn new call types and tools
Computer and internet connection must meet system and internet requirements before starting
Must pass a pre-employment background check after a conditional offer
Ability to work 40 hours per week, including at least 8 hours every Friday and Saturday during the first 8–12 weeks after training
Full availability during the 2-week training and 8–12-week Learning & Development period; holidays and vacation time cannot be blocked off during this period
Flexibility to work scheduled shifts between 5:00 am and 8:00 pm Pacific Time

Benefits

Comp & perks

2 weeks of paid training
Medical, dental, and vision benefits after 60 days
Employee Assistance Program (EAP) after 60 days
Paid time off (PTO) after 60 days
401(k) with matching after one year of employment
Bring Your Own Device (BYOD) policy
Ongoing support during Learning & Development