Bilingual Client Experience Associate

AnywhereWorks

. Answer inbound calls for clients' businesses from home .

Posted 10/17/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills in both English and Spanish, with a focus on customer service and lead management. Capable of handling high call volumes while maintaining quality and accuracy in performance metrics.

Highest-signal resume keywords

Fluent In English And SpanishStrong Computer SkillsTyping Speed Of At Least 30 WPMDependability And PunctualityAbility To Listen Well Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Warm And Upbeat ToneGenuine Interest In Helping PeopleGrowth Mindset

Industry Keywords

Inbound CallsLead CaptureAppointment SettingLegal Intake CallsPerformance MeasuresBackground CheckFull-Time AvailabilityTraining And Development

About the role

Key responsibilities & impact

Answer inbound calls for clients' businesses from home
Capture leads, take orders, schedule appointments, and send messages to clients
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
Complete training on each call type
Work at a steady, fast pace with back-to-back calls
Meet performance measures for quality, accuracy, ready percentage, and after-call work time
Choose weekly shifts according to performance tier
Complete 2 weeks of paid training followed by 8–12 weeks of Learning & Development with live calls and ongoing support
Maintain full availability during training and Learning & Development

Requirements

What you’ll need

Position only available to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
Fluent verbal and written communication in both English and Spanish
Strong computer skills
Typing speed of at least 30 WPM
Warm, upbeat tone and genuine interest in helping people
Ability to listen well and remain calm and efficient under pressure
Dependability and punctuality for every scheduled shift
Growth mindset and eagerness to learn new call types and tools
Computer and internet connection must meet system and internet requirements before starting
Must pass a background check after receiving a conditional offer
Must be physically located and working in an eligible state for the duration of employment
Must be available for a full-time 40-hour work schedule
Must be able to work Fridays, Saturdays, and Mondays, including at least 8 hours on Friday and Saturday during the first 8–12 weeks after training
Must be fluent in reading, writing, and speaking both English and Spanish

Benefits

Comp & perks

2 weeks of paid training
Medical, dental, vision, EAP, PTO benefits starting after 60 days
401(k) with matching after one year of employment