Bilingual Client Experience Associate

AnywhereWorks

. Answer inbound calls for clients’ businesses from home .

Posted 10/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both English and Spanish, with the ability to handle inbound calls, capture leads, and manage appointment scheduling efficiently. Exhibits dependability, punctuality, and a growth mindset while maintaining quality performance in a fast-paced environment.

Highest-signal resume keywords

Fluent In English And SpanishStrong Computer SkillsTyping Speed Of At Least 30 WPMAbility To Work 40 Hours Per WeekDependability And Punctuality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Warm And Upbeat ToneAbility To Stay Calm Under PressureGenuine Interest In Helping PeopleFlexibility

Industry Keywords

Inbound CallsLead CaptureAppointment SettingLegal Intake CallsQuality PerformanceAfter-Call Work-TimeTrainingLearning And Development

About the role

Key responsibilities & impact

Answer inbound calls for clients’ businesses from home
Capture leads, take orders, schedule appointments, and send messages to clients
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
Complete training on each call type
Maintain quality, accuracy, ready percentage, and after-call work-time performance
Participate in 2 weeks of paid training
Take live calls with ongoing support during 8–12 weeks of Learning & Development
Work a steady, fast-paced schedule with back-to-back calls
Choose weekly shifts according to performance tier and business needs

Requirements

What you’ll need

Position only available to residents physically located and working in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
Fluent in reading, writing, and speaking both English and Spanish
Strong computer skills
Typing speed of at least 30 WPM
Warm, upbeat tone and genuine interest in helping people
Ability to stay calm and efficient under pressure
Dependability and punctuality for every scheduled shift
Growth mindset and eagerness to learn new call types and tools
Computer and internet connection must meet system and internet requirements before starting
Successful candidates receiving a conditional offer must undergo a background check
Ability to work 40 hours per week, including a minimum of 8 hours every Friday and Saturday during the first 8–12 weeks after training
Full availability for 40 hours per week during the 2-week training and 8–12-week Learning & Development period
Ability to work within the scheduling window of 5:00 am to 8:00 pm Pacific Time
Flexibility; specific shifts are not guaranteed

Benefits

Comp & perks

2 weeks of paid training
Medical, dental, vision, EAP, and PTO benefits after 60 days
401(k) with matching after one year of employment
Flexible shift selection each week, ranked by performance tier
Bring Your Own Device policy