Bilingual Client Experience Associate

AnywhereWorks

. Answer inbound calls for clients' businesses from home .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills in both English and Spanish, with a focus on customer service and lead management. Capable of maintaining call quality and performance metrics while working flexibly in a remote environment.

Highest-signal resume keywords

Fluent In English And SpanishExcellent Verbal And Written CommunicationStrong Computer SkillsTyping Speed Of At Least 30 WPMDependable And Punctual

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good ListenerWarm And Upbeat ToneCalm Under PressureGrowth Mindset

Industry Keywords

Inbound CallsLead CaptureAppointment SettingLegal Intake CallsCall QualityAttendance SystemRemote WorkCustomer Service

About the role

Key responsibilities & impact

Answer inbound calls for clients' businesses from home
Capture leads, take orders, schedule appointments, and send messages to clients
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
Complete paid training followed by 8–12 weeks of Learning & Development with live calls and ongoing support
Maintain call quality, accuracy, ready percentage, and after-call work-time performance
Choose weekly shifts according to performance tier
Work reliably under a points-based attendance system

Requirements

What you’ll need

Position only available to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
Fluent in reading, writing, and speaking both English and Spanish
Excellent verbal and written communication in English and Spanish
Warm, upbeat tone and genuine interest in helping people
Good listener who stays calm and efficient under pressure
Dependable and punctual for every scheduled shift
Strong computer skills
Typing speed of at least 30 WPM
Growth mindset and eagerness to learn new call types and tools
Computer and internet connection must meet system and internet requirements before starting
Ability to work 40 hours per week, including at least 8 hours every Friday and Saturday during the first 8–12 weeks after training
Flexibility to work scheduled shifts between 5:00 am and 8:00 pm Pacific Time
Must pass a background check after receiving a conditional offer

Benefits

Comp & perks

2 weeks of paid training
Medical, dental, vision, EAP, and PTO benefits starting after 60 days
401(k) with matching after one year of employment
Bring Your Own Device policy