Client Experience Associate

AnywhereWorks

. Answer inbound calls for clients' businesses from home .

Posted 10/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while effectively managing inbound calls, capturing leads, and scheduling appointments. Exhibits dependability, punctuality, and the ability to thrive in a fast-paced environment with a focus on quality and accuracy.

Highest-signal resume keywords

Excellent Verbal CommunicationStrong Computer SkillsTyping Speed Of At Least 30 WPMDependability And PunctualityAbility To Listen Well Under Pressure

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Warm And Upbeat ToneGenuine Interest In Helping PeopleGrowth Mindset

Industry Keywords

Inbound CallsLead CaptureAppointment SettingLegal Intake CallsPerformance MeasuresFast-Paced EnvironmentBackground CheckEligible State ResidencyAvailability For 40 Hours Per WeekFlexibility In Scheduling

About the role

Key responsibilities & impact

Answer inbound calls for clients' businesses from home
Capture leads, take orders, schedule appointments, and send messages to clients
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
Complete training for each call type
Work in a steady, fast-paced environment with back-to-back calls
Meet performance measures for quality, accuracy, ready percentage, and after-call work time
Choose weekly shifts according to performance tier

Requirements

What you’ll need

Position only available to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
Availability for 40 hours per week
Availability for a minimum of 8 hours every Friday and Saturday during the first 8–12 weeks after training
Flexibility to work shifts scheduled between 5:00 am and 8:00 pm Pacific Time
Excellent verbal and written communication
Warm, upbeat tone and genuine interest in helping people
Ability to listen well and remain calm and efficient under pressure
Dependability and punctuality for every scheduled shift
Strong computer skills
Typing speed of at least 30 WPM
Growth mindset and eagerness to learn new call types and tools
Full availability for 40 hours per week during the 2-week training and 8–12-week Learning & Development period
Must be physically located and working in an eligible state for the duration of employment
Computer and internet connection must meet system and internet requirements before starting
Successful completion of a background check after a conditional offer

Benefits

Comp & perks

2 weeks of paid training
Medical benefits after 60 days
Dental benefits after 60 days
Vision benefits after 60 days
Employee Assistance Program (EAP) after 60 days
Paid time off (PTO) after 60 days
401(k) with matching after one year of employment
Bring Your Own Device policy