Client Experience Associate

AnywhereWorks

. Answer inbound calls for clients’ businesses from home .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, with a warm and upbeat tone while assisting clients. Capable of managing a fast-paced schedule, maintaining performance metrics, and adapting to various call types and tools.

Highest-signal resume keywords

Excellent Verbal CommunicationExcellent Written CommunicationStrong Computer SkillsTyping Speed Of At Least 30 WPMDependable Attendance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good ListenerCalm Under PressureGrowth MindsetEagerness To Learn

Industry Keywords

Inbound CallsLead CaptureAppointment SettingLegal Intake CallsQuality Performance Metrics

About the role

Key responsibilities & impact

Answer inbound calls for clients’ businesses from home
Capture leads, take orders, schedule appointments, and send messages to clients
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
Complete paid training followed by 8–12 weeks of Learning & Development with live calls and ongoing support
Maintain quality, accuracy, ready percentage, and after-call work-time performance
Work a steady, fast-paced schedule with potentially back-to-back calls
Choose weekly shifts, with selection priority determined by performance tier

Requirements

What you’ll need

Must be physically located and working in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona for the duration of employment
Excellent verbal and written communication
Warm, upbeat tone and genuine interest in helping people
Good listener who stays calm and efficient under pressure
Dependable and able to attend every scheduled shift on time
Strong computer skills
Typing speed of at least 30 WPM
Growth mindset and eagerness to learn new call types and tools
Computer and internet connection must meet system and internet requirements before starting
Required to undergo a background check after receiving a conditional offer
Able to work 40 hours per week, including a minimum of 8 hours on both Friday and Saturday
Able to commit to a full-time schedule for the next 6 months between 5:00 am and 8:00 pm Pacific Time
Flexibility to work assigned shifts based on performance and organizational needs

Benefits

Comp & perks

2 weeks of paid training
Medical, dental, vision, and EAP benefits starting after 60 days
PTO starting after 60 days
401(k) with matching after one year of employment
Bring Your Own Device policy