Client Experience Associate

AnywhereWorks

. Answer inbound calls for clients' businesses from home .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, effective listening abilities, and a dependable work ethic while managing a fast-paced call environment. Proficient in handling inbound calls, capturing leads, and maintaining high performance metrics.

Highest-signal resume keywords

Excellent Verbal CommunicationStrong Computer SkillsTyping Speed Of At Least 30 WPMDependable And PunctualAbility To Work 40 Hours Per Week

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good Listening SkillsWarm And Upbeat ToneCalm Under PressureGrowth MindsetEagerness To Learn

Tools & Technologies

Personal ComputerInternet Connection

Industry Keywords

Inbound CallsLead CaptureAppointment SettingLegal Intake CallsPerformance MeasuresAttendance Points System

About the role

Key responsibilities & impact

Answer inbound calls for clients' businesses from home
Capture leads, take orders, schedule appointments, and send messages to clients
Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
Participate in 2 weeks of paid training
Take live calls with ongoing support during 8–12 weeks of Learning & Development
Work a steady, fast-paced call volume, often with back-to-back calls
Meet performance measures for quality, accuracy, ready percentage, and after-call work time
Choose weekly shifts based on performance tier
Work scheduled shifts within 5:00 am–8:00 pm Pacific Time
Maintain reliable attendance under the points system

Requirements

What you’ll need

Position only available to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
Excellent verbal and written communication
A warm, upbeat tone and a genuine interest in helping people
Good listening skills; stays calm and efficient under pressure
Dependable and punctual for every scheduled shift
Strong computer skills
Typing speed of at least 30 WPM
Growth mindset and eagerness to learn new call types and tools
Must work 40 hours per week
Must be available for at least 8 hours every Friday and Saturday during the first 8–12 weeks after training
Full availability for 40 hours per week during the 2-week training and 8–12-week Learning & Development period
Must use a personal computer and internet connection meeting system requirements
Must pass a background check after receiving a conditional offer
Must be physically located and working in one of the listed states for the duration of employment

Benefits

Comp & perks

2 weeks of paid training
Medical benefits after 60 days
Dental benefits after 60 days
Vision benefits after 60 days
Employee Assistance Program (EAP) after 60 days
Paid time off (PTO) after 60 days
401(k) with matching after one year of employment