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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a team of Senior Business Banking Managers, focusing on business development, credit assessment, and enhancing customer experience. Proven ability to drive sales performance and maintain compliance while fostering a coaching culture and stakeholder relationships.
Highest-signal resume keywords
Business Development CapabilityCoaching CapabilityCredit Assessment And ManagementRelationship ManagementCommercial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit AssessmentSales Performance MeasurementBusiness Lending FUMOpportunity ConversionOperational Risk Management
Soft Skills
CoachingStakeholder ManagementInfluencing SkillsProblem-SolvingCustomer Solutioning
Industry Keywords
Business BankingSBB Lending ProcessesCredit PolicyCustomer ExperienceNet Promoter Score
About the role
Key responsibilities & impact- Lead a team of Senior Business Banking Managers
- Deliver outcomes for broker- and circle-of-influence-introduced customers and proprietary customers
- Drive team acquisition, sales, revenue, and customer experience outcomes
- Ensure a well-managed, compliant business and an engaged workforce
- Lead bankers in maintaining and leveraging broker and referral-partner relationships
- Deliver sales and revenue performance measured by Business Lending FUM drawn and cross-sell opportunities
- Manage team productivity, response times, and opportunity conversion
- Maintain accountability for operational risk and credit risk
- Establish a coaching culture and develop deep credit expertise
- Collaborate with internal stakeholders and remote banking teams to solve complex problems
- Drive customer experience and improve Net Promoter Score
- Build a customer-focused culture, including needs-based conversations, customer feedback, and complaint resolution
- Manage resources, rostering, and operational efficiencies
Requirements
What you’ll need- Business development capability
- Coaching capability
- Stakeholder management
- Customer solutioning
- Credit assessment and management
- Influencing skills
- Relationship management
- Commercial acumen
- Strategy development
- Problem-solving capability
- Passion for helping business owners thrive
- Deep commercial credit experience, including expertise in SBB lending processes and credit policy
Benefits
Comp & perks- Flexible working arrangements
- Access to health and wellbeing services
- Discounts on selected ANZ products and services
- Resources, opportunities, and career support
- Diversity, inclusion, and workplace adjustment support