Consultant

• Deliver customer-obsessed service that drives customer satisfaction and first-call resolution
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and online channels
• Support and educate customers on using digital platforms for personal banking
• Provide support for digital onboarding processes
• Listen, build trust and ask the right questions to exceed customer expectations and improve customer outcomes
• Contribute to a team culture balanced across people, customer, risk and performance
• Ensure compliance with internal policies, procedures and external legislative requirements

Banking Consultant

Analyst

• Provide administrative and operational support for CEO ANZ Vietnam
• Support country model review exercises
• Build and track country MIS, including cross-border referrals, business drivers, financials, and performance against targets
• Manage executives’ travel, accommodation, expenses, vendor payments, and event logistics
• Coordinate performance analytics and business insights, and resolve issues with metric providers
• Assist with the 3-year Strategic Plan and monitor follow-up with business units
• Drive projects assigned by the CEO
• Ensure data accuracy in ANZ reporting systems and mapping processes
• Collaborate with Relationship Managers on credit growth forecasts
• Coordinate executive instructions with individuals and business units
• Provide oversight and coordination of projects affecting Vietnam
• Manage day-to-day administration of the CEO’s office, including correspondence, presentations, reports, filing systems, and call screening
• Improve the effectiveness and flow of office activities
• Provide central coordination and help desk services for administrative and operational services
• Support preparation and analysis of business information and data
• Coordinate tasks and procedures required under Vietnam law for a locally incorporated entity
• Monitor Vietnam’s adherence to group, divisional, process, policy, and procedural requirements
• Work with Risk and Compliance to investigate risk issues, identify solutions, and coordinate remediation
• Advise and collaborate with BU Heads in Vietnam to support target delivery
• Assist with recruitment, onboarding, staff setup, and performance review coordination
• Collaborate with regional and divisional stakeholders on queries, information requests, and projects
• Maintain confidentiality and ensure travel arrangements comply with company policy
• Uphold bank values, business principles, compliance measures, corporate regulatory obligations, governance principles, policies, and local laws
• Contribute to audits, regulator visits, investigations, audit-item tracking, and non-financial risk uplift activities

Senior Analyst, Country Enablement

• Deliver friendly, efficient, customer-focused support throughout the handover process
• Connect virtually with Advisor Home Loan customers and guide them through required handover actions
• Prepare for and lead conversations to understand customers’ needs and goals
• Help customers navigate digital banking tools and services
• Support account opening, customer detail updates, and identification of relevant products and services
• Meet AML, risk, and compliance obligations
• Contribute to team learning, collaboration, continuous improvement, and excellence

Financial Planning and Analysis

• Provide trusted first-line and independent Non-Financial Risk advice across Payments and Cash Management products, client solutions and strategic change initiatives
• Lead identification, assessment, monitoring and reporting of material Non-Financial Risks
• Provide constructive challenge on product risk profiles, risk assessments, control effectiveness, operational readiness and risk-in-change
• Drive uplift in controls, risk indicators, assurance activities and management information
• Lead risk input for new products, product enhancements, and regulatory or strategic programs
• Prepare risk insights, governance papers and recommendations for senior stakeholders, risk committees and business forums
• Partner with Product, Sales, Implementation, Operations, Technology, Digital Delivery, Compliance, Legal, Financial Crime, Risk and Audit
• Contribute to the uplift of Transaction Banking risk frameworks, governance, controls and risk capability across the Payments and Cash Management portfolio

Banking Consultant

Senior Analyst, Country Enablement

Banking Consultant

Associate Director, Non-Financial Risk, Transaction Banking – Payments & Cash Management