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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service through digital platforms, ensuring compliance with internal policies and external regulations. Proficient in navigating digital banking applications and empowering customers in their online banking experience.
Highest-signal resume keywords
Customer Experience DeliveryDigital Customer Service PlatformsDigital Payment TechnologiesDigital Verification SystemsCompliance with Privacy and FSRA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ExperienceDigital Banking ApplicationsDigital Onboarding ProcessesID Validation SystemsMobile WalletsOnline Payments
Soft Skills
Customer Trust BuildingEffective CommunicationProblem Solving
Industry Keywords
Everyday BankingCompliancePrivacyFSRAUnderwriting Guidelines
About the role
Key responsibilities & impact- Deliver customer-obsessed service that drives customer satisfaction and first-call resolution
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and online channels
- Support and educate customers on using digital platforms for personal banking
- Provide support for digital onboarding processes
- Listen, build trust and ask the right questions to exceed customer expectations and improve customer outcomes
- Contribute to a team culture balanced across people, customer, risk and performance
- Ensure compliance with internal policies, procedures and external legislative requirements
Requirements
What you’ll need- Experience in delivering high-quality customer experience
- Comfortable with digital customer service platforms to assist customers in real-time
- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
- Understanding of digital verification and ID validation systems used in customer onboarding
- Proficiency in digital payment technologies, such as mobile wallets and online payments
- Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online
- Compliance with internal policies and procedures and external requirements, including Privacy, FSRA and Underwriting Guidelines
Benefits
Comp & perks- Wellbeing priority and support resources to help create a healthy work-life balance
- Tools enabling remote work to support flexible work arrangements whenever possible
- Exceptional growth opportunities across Suncorp Bank and ANZ Group
- Inclusive and mutually respectful workplace
- Recruitment-process or role adjustments and additional support for candidates with disabilities or access requirements