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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering customer-focused service, ensuring compliance with internal policies and external legislative requirements, and effectively supporting customers in digital banking and onboarding processes.
Highest-signal resume keywords
Customer Service ExcellenceDigital Banking SupportCompliance with Privacy and FSRAEveryday Banking KnowledgeTrust Building and Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Everyday Banking ProcessesDigital Onboarding SupportAccount Opening Procedures
Soft Skills
Listening SkillsTrust BuildingCustomer Relationship Management
Industry Keywords
ComplianceUnderwriting GuidelinesLegislative Requirements
About the role
Key responsibilities & impact- Deliver customer-focused service that drives customer satisfaction and first-call resolution
- Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and online channels
- Support and educate customers on digital platforms and online banking features
- Provide support for digital onboarding processes
- Listen, build trust, and ask questions to exceed customer expectations and improve outcomes
- Contribute to a team culture balancing people, customer, risk, and performance
- Ensure compliance with internal policies, procedures, legislative requirements, Privacy, FSRA, and Underwriting Guidelines
Requirements
What you’ll need- Ability to provide outstanding sales and service through face-to-face interaction and inbound and outbound calls
- Knowledge or ability to handle Everyday Banking enquiries, account openings and processes
- Ability to support and educate customers in using digital banking platforms
- Ability to support digital onboarding processes
- Ability to listen, build trust, and ask appropriate questions to improve customer outcomes
- Ability to balance people, customer, risk, and performance outcomes
- Compliance with internal policies and procedures and external legislative requirements, including Privacy and FSRA
- Compliance with Underwriting Guidelines
Benefits
Comp & perks- Wellbeing priority and support resources to support work-life balance
- Tools enabling remote work to support flexible work arrangements whenever possible
- Exceptional growth opportunities across Suncorp Bank and ANZ Group
- Inclusive workplace with recruitment-process and role adjustments available
- Additional support for candidates with disabilities or access requirements