Senior ServiceNow Technical Consultant

Aoop Cloud Solutions

. Develop and automate business processes and services on the ServiceNow platform.

Posted 9/17/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and automating business processes on the ServiceNow platform, with strong capabilities in configuring modules such as ITSM, CSM, and ITOM. Proficient in JavaScript and Agile methodologies, with a focus on delivering technical solutions that meet business requirements.

Highest-signal resume keywords

ServiceNow ImplementationJavaScript ProficiencyAgile MethodologiesServiceNow CertificationsFlow Designer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentBusiness Process AutomationWorkflow ConfigurationApplication DevelopmentIntegration Management

Soft Skills

CollaborationProblem-SolvingRequirements Gathering

Tools & Technologies

ServiceNowFlow DesignerAgile Frameworks

Certifications & Qualifications

CSACADCIS

Industry Keywords

ITSMCSMHRSDITOMSOMITBMS2PIRMSecOps

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Develop and automate business processes and services on the ServiceNow platform.
Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
Develop applications using App Engine.
Build and configure workflows, forms, integrations, and business rules.
Participate in technical assessments and requirements-gathering sessions with clients.
Identify opportunities for improvement and propose solutions.
Ensure development best practices and platform governance.
Work on projects using Agile methodologies (Scrum/Kanban).
Support the resolution of technical issues and the continuous improvement of delivered solutions.
Collaborate with multidisciplinary teams across functional, business, and architecture areas.

Requirements

What you’ll need

Experience implementing ServiceNow in one of the following modules: ITSM, CSM, HRSD, SOM, ITBM, S2P, ITOM, IRM, or SecOps.
Experience configuring and managing the platform.
Strong knowledge of JavaScript.
Experience with Flow Designer.
Experience with ServiceNow integrations (inbound/outbound).
Experience working with Agile methodologies.
Ability to understand business requirements and translate them into technical solutions.
Advanced English proficiency (preferred for international projects).
One or more ServiceNow certifications: CSA, CAD, and CIS.
Preferred qualifications: advanced Spanish; fluent English; postgraduate degree/MBA.

Benefits

Comp & perks

Flexible Benefits: Meal Voucher / Food Voucher.
SulAmérica Health Insurance — no co-pay and fully company-funded.
SulAmérica Dental Plan — fully company-funded.
Home Office Allowance.
Life Insurance.
Childcare Assistance.
Profit-Sharing Program (PPR).
Quality of Life and Well-Being: Wellhub (formerly Gympass).
Digital Urgent Care (24/7 telemedicine, with appointments available within 20 minutes).
Telehealth consultations with medical specialists.
Chronic Care Management (personalized, multidisciplinary support).
Pregnancy Program: Support throughout pregnancy from qualified professionals.
Nutrition Program: Support for employees seeking healthier eating habits, including consultations with nutritionists.
Social Support: Social workers and legal and financial guidance.
Emotional Health: Checkups, psychotherapy, and an emergency and crisis support center.
Benefits Club — Education and Career: Partnerships with courses, colleges, and language schools.
Shark Academy: Ongoing training and fully funded certifications.
Opportunities to exchange experience and knowledge with a market-leading team.
Aoop Lovers: Gamification program allowing points to be redeemed for prizes.