Aoop Cloud Solutions

ServiceNow

• Participate in theoretical and practical ServiceNow training
• Participate in 15 hours of content delivered by digital transformation experts in Brazil
• Attend classes Monday through Friday, from 7:00 p.m. to 10:00 p.m., from October 26 to November 6
• Ask questions and expand your knowledge with the instructors
• Submit the final challenge to receive a certificate
• Maintain a minimum attendance rate of 70% to receive a certificate
• Outstanding training participants may take part in the selection process for future Aoopers

Bootcamp – ServiceNow #14

• Design the solution architecture, establish processes, and implement or enhance the HAM module.
• Guide clients on ITAM best practices, prioritizing the use of standard platform functionality and avoiding unnecessary customizations.
• Assess asset management maturity and propose continuous improvements to the hardware lifecycle.
• Structure and optimize data normalization to ensure data quality in the production environment.
• Develop automations for asset lifecycle events using Flow Designer.
• Implement and support hardware asset management processes on the ServiceNow platform.
• Ensure the quality and reliability of CMDB data, including attributes and relationships.
• Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards.
• Collaborate with Procurement, Finance, Security, and IT to ensure effective asset lifecycle management.
• Provide technical support for ITAM, ensuring best practices, performance, and compliance.

ServiceNow Technical Consultant – HAM

• Develop and enhance solutions on the ServiceNow platform, supporting clients in their digital transformation, automation, and operational efficiency journeys.
• Configure ServiceNow ITOM to discover and inventory computers, switches, servers, and applications across client networks.
• Automate configuration management and CMDB processes using ServiceNow ITOM and ITSM.
• Install and configure IT monitoring using ServiceNow ITOM.
• Configure ServiceNow ITOM for cloud environments such as AWS, GCP, Azure, and OCI.
• Configure ServiceNow AIOps integrations with Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and other solutions.
• Automate workloads and workflows in traditional and cloud environments using SSH, PowerShell, JDBC, and REST/SOAP APIs.

ServiceNow Technical Consultant – ITOM

• Develop and automate business processes and services on the ServiceNow platform.
• Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
• Develop applications using App Engine.
• Build and configure workflows, forms, integrations, and business rules.
• Participate in technical assessments and requirements-gathering sessions with clients.
• Identify opportunities for improvement and propose solutions.
• Ensure development best practices and platform governance.
• Work on projects using Agile methodologies (Scrum/Kanban).
• Support the resolution of technical issues and the continuous improvement of delivered solutions.
• Collaborate with multidisciplinary teams across functional, business, and architecture areas.

Senior ServiceNow Technical Consultant

Business Operations

• Map business requirements based on ServiceNow platform best practices.
• Lead process and best-practice workshops within ServiceNow.
• Develop user stories and plan sprints using the Scrum methodology.
• Monitor the development, integrated testing, and functional testing of customer solutions on the ServiceNow platform.
• Work on projects for leading companies in their respective industries.

Business Process Consultant – ServiceNow

Full-stack Engineer

• Map and distribute tasks across the team based on ServiceNow best practices
• Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others
• Plan and architect Sprints based on user stories using the Scrum methodology
• Monitor and support the team during implementation on the ServiceNow platform
• Develop and automate business processes and services on the ServiceNow platform
• Develop APIs using RESTful concepts to integrate with other services
• Work on projects using agile methodologies (Scrum/Kanban)
• Support the resolution of technical issues and the continuous improvement of delivered solutions
• Collaborate with multidisciplinary teams across functional, business, and architecture areas

Tech Lead – ServiceNow

• Serve as a ServiceNow Tech Lead focused on Integrated Risk Management (IRM) for strategic projects.
• Provide technical leadership for ServiceNow IRM implementation, enhancement, and support projects.
• Map, organize, and assign team activities in accordance with ServiceNow best practices.
• Translate business requirements related to risk, controls, audit, and compliance into technical solutions.
• Design and implement solutions across Risk Management, Policy and Compliance, Audit Management, and Third-Party Risk Management.
• Plan and architect sprints based on user stories and project priorities using Scrum.
• Support the configuration, customization, and implementation of ServiceNow solutions.
• Develop and automate processes, approval workflows, controls, metrics, and notifications.
• Configure risk profiles, entities, controls, tests, evidence, issues, and action plans.
• Develop integrations and APIs using RESTful concepts.
• Support technical decision-making, problem resolution, and continuous improvement.
• Ensure technical quality and adherence to ServiceNow best practices.
• Collaborate with technical, functional, architecture, security, risk, audit, and compliance teams.
• Participate in client meetings involving technical and functional discussions related to IRM.