ServiceNow Technical Consultant – HAM

Aoop Cloud Solutions

. Design the solution architecture, establish processes, and implement or enhance the HAM module.

Posted 9/17/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Asset Management (ITAM) processes and ServiceNow platform implementation, with a strong focus on data quality, governance, and continuous improvement. Proficient in developing automations and collaborating across departments to enhance asset lifecycle management.

Highest-signal resume keywords

ServiceNow ITAM ExperienceCIS-HAM CertificationCMDB Governance KnowledgeITIL KnowledgeData Normalization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution Architecture DesignData Quality OptimizationAutomation DevelopmentAsset Lifecycle ManagementITAM Best Practices

Soft Skills

Strong Communication SkillsOwnership MindsetAdaptability

Tools & Technologies

ServiceNowFlow Designer

Certifications & Qualifications

CIS-HAMCIS-SAMCIS-DiscoveryCSA

Industry Keywords

IT Asset ManagementCMDBGovernance PracticesService ManagementHardware Lifecycle

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Design the solution architecture, establish processes, and implement or enhance the HAM module.
Guide clients on ITAM best practices, prioritizing the use of standard platform functionality and avoiding unnecessary customizations.
Assess asset management maturity and propose continuous improvements to the hardware lifecycle.
Structure and optimize data normalization to ensure data quality in the production environment.
Develop automations for asset lifecycle events using Flow Designer.
Implement and support hardware asset management processes on the ServiceNow platform.
Ensure the quality and reliability of CMDB data, including attributes and relationships.
Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards.
Collaborate with Procurement, Finance, Security, and IT to ensure effective asset lifecycle management.
Provide technical support for ITAM, ensuring best practices, performance, and compliance.

Requirements

What you’ll need

Experience with ServiceNow ITAM projects.
Certifications such as CIS-HAM, CIS-SAM, CIS-Discovery, and CSA.
Knowledge of IT asset management (ITAM) governance practices.
Strong knowledge of CMDB, including governance and relationships.
Knowledge of ITIL and service management practices.
Intermediate to advanced English proficiency.
Ownership mindset and a proactive approach to delivery.
Strong communication skills for working with technical teams and clients.
Ongoing interest in learning and professional development.
Adaptability to dynamic, growing environments.
Fluency in English is a plus.
Advanced Spanish is a plus.
Postgraduate degree or MBA is a plus.

Benefits

Comp & perks

Flexible Benefits: Meal voucher / food allowance.
SulAmérica Health Insurance – no co-pay and 100% employer-funded.
SulAmérica Dental Plan – 100% employer-funded.
Home Office Allowance.
Life Insurance.
Childcare Assistance.
Profit-Sharing Program (PPR).
Quality of Life and Well-Being: Wellhub (formerly Gympass).
Digital Urgent Care: 24/7 telemedicine with service within 20 minutes.
Telehealth consultations with medical specialists.
Chronic Care Management: personalized, multidisciplinary support.
Pregnancy Program: support throughout pregnancy from qualified professionals.
Nutrition Program: support for employees seeking healthier eating habits, including consultations with nutritionists.
Social Support: social workers and legal and financial guidance.
Emotional Health: check-ups, psychotherapy, and an emergency and crisis support center.
Benefits Club – Education and Career: partnerships with courses, colleges, and language schools.
Shark Academy: ongoing training and fully funded certifications.
#sharkteam: exchange of experience and knowledge with a team recognized in the market.
Aoop Lovers: gamification program where points can be exchanged for prizes.