ServiceNow Technical Consultant – ITOM

Aoop Cloud Solutions

. Develop and enhance solutions on the ServiceNow platform, supporting clients in their digital transformation, automation, and operational efficiency journeys.

Posted 9/17/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and enhancing ServiceNow ITOM solutions for digital transformation and operational efficiency, with a strong focus on automation and cloud environments. Proficient in integrating various monitoring tools and managing IT infrastructure projects.

Highest-signal resume keywords

ServiceNow ITOM ConfigurationCloud Environment ConfigurationIT Infrastructure AutomationProgramming Proficiency in PythonITIL Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ITOMConfiguration ManagementCloud InfrastructureAutomation ScriptingContainer DeploymentIntegration ArchitectureMonitoring SolutionsREST/SOAP APIsSSHPowerShell

Soft Skills

Excellent CommunicationResults OrientationInfluencing SkillsResilienceConsultative Mindset

Tools & Technologies

ZabbixDynatraceDatadogSolarWindsNetcoolTrueSightElastic StackSplunkTerraformAnsible

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Digital TransformationOperational EfficiencyCloud AutomationIT InfrastructureCMDB Processes

Tech Stack

Tools & technologies

AnsibleAWSAzureChefCloudDockerGoogle Cloud PlatformITSMJavaScriptKafkaKubernetesOpenShiftPerlPuppetPythonSaltStackServiceNowSOAPSplunkTerraform

About the role

Key responsibilities & impact

Develop and enhance solutions on the ServiceNow platform, supporting clients in their digital transformation, automation, and operational efficiency journeys.
Configure ServiceNow ITOM to discover and inventory computers, switches, servers, and applications across client networks.
Automate configuration management and CMDB processes using ServiceNow ITOM and ITSM.
Install and configure IT monitoring using ServiceNow ITOM.
Configure ServiceNow ITOM for cloud environments such as AWS, GCP, Azure, and OCI.
Configure ServiceNow AIOps integrations with Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and other solutions.
Automate workloads and workflows in traditional and cloud environments using SSH, PowerShell, JDBC, and REST/SOAP APIs.

Requirements

What you’ll need

Have configured at least one of the following management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, or BMC Discovery.
Knowledge of traditional and cloud IT infrastructure.
Knowledge of at least one container deployment technology: Docker, Kubernetes, or OpenShift.
Knowledge of different integration architectures and protocols between systems and platforms.
Experience working on IT infrastructure or cloud automation projects and activities.
Proficiency in at least one programming language: JavaScript, Perl, Python, PowerShell, or Shell scripting.
Intermediate or advanced English proficiency.
Preferred qualifications: Fluent English; ITIL Foundation certification; previous experience with ServiceNow ITOM; experience with Netcool Omnibus, Splunk, BMC TrueSight, or similar tools; experience with Elastic Stack, Graylog, Splunk, or Kafka; experience with Terraform, Ansible, Salt, SUSE Manager, Chef, or Puppet.
Strong results orientation and sense of ownership.
Excellent communication and influencing skills.
Ability to navigate complex and political environments.
Hunter mindset with consultative sophistication.
Resilience and energy for longer sales cycles.

Benefits

Comp & perks

Flexible Benefits: Meal voucher / food allowance.
SulAmérica Health Insurance – no co-pay and 100% employer-funded.
SulAmérica Dental Plan – 100% employer-funded.
Home Office Allowance.
Life Insurance.
Childcare Allowance.
Profit-Sharing Program (PPR).
Quality of Life and Well-Being: Wellhub (Gympass).
Digital Urgent Care: 24/7 telemedicine with appointments within 20 minutes.
Telehealth consultations with medical specialists.
Chronic Care Management: Personalized, multidisciplinary support.
Maternity Program: Support throughout pregnancy from qualified professionals.
Nutrition Program: Support for employees seeking healthier eating habits, including consultations with nutritionists.
Social Support: Social workers, plus legal and financial guidance.
Emotional Health: Checkups, psychotherapy, and an emergency support center.
Benefits Club – Education and Career: Partnerships with courses, colleges, and language schools.
Shark Academy: Ongoing training and fully funded certifications.
#sharkteam: Exchange of experience and knowledge with a team recognized in the market.
Aoop Lovers: Gamification program where points can be exchanged for prizes.