Tech Lead – ServiceNow

Aoop Cloud Solutions

. Map and distribute tasks across the team based on ServiceNow best practices .

Posted 9/17/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform solutions, including ITSM, ITOM, HRSD, and CSM, while effectively applying agile methodologies such as Scrum and Kanban. Possesses strong leadership and communication skills to collaborate across multidisciplinary teams and translate business requirements into technical solutions.

Highest-signal resume keywords

ServiceNow DevelopmentAgile MethodologiesITSM SolutionsServiceNow CertificationsAPI Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow PlatformRESTful API DevelopmentBusiness Process AutomationScrum MethodologyKanban Methodology

Soft Skills

Strong Communication SkillsInterpersonal SkillsLeadership SkillsProactive ApproachAdaptability

Tools & Technologies

ServiceNow ITSMServiceNow ITOMServiceNow HRSDServiceNow CSM

Certifications & Qualifications

ServiceNow CSAServiceNow CADServiceNow CIS

Industry Keywords

Technical ConsultantSenior DeveloperBusiness RequirementsContinuous Improvement

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Map and distribute tasks across the team based on ServiceNow best practices
Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others
Plan and architect Sprints based on user stories using the Scrum methodology
Monitor and support the team during implementation on the ServiceNow platform
Develop and automate business processes and services on the ServiceNow platform
Develop APIs using RESTful concepts to integrate with other services
Work on projects using agile methodologies (Scrum/Kanban)
Support the resolution of technical issues and the continuous improvement of delivered solutions
Collaborate with multidisciplinary teams across functional, business, and architecture areas

Requirements

What you’ll need

Proven experience as a Senior Developer or Technical Consultant specializing in ServiceNow
Hands-on experience with and certifications in the ServiceNow solutions platform
Experience with ITSM, ITOM, CSM, HRSD, and other modules
Experience working with agile methodologies
Ability to understand business requirements and translate them into technical solutions
Strong communication and interpersonal skills across different organizational levels
Leadership skills
Advanced English (preferred for international projects)
ServiceNow certifications (CSA, CAD, and/or CIS)
Advanced Spanish (a plus)
Fluent English (a plus)
Postgraduate degree / MBA (a plus)
Strong sense of ownership and a proactive approach to deliveries
Ongoing interest in learning and professional development
Adaptability to dynamic and growing environments

Benefits

Comp & perks

Meal voucher / Food allowance
SulAmérica health insurance – no co-pay and 100% company-paid
SulAmérica dental insurance – 100% company-paid
Home office allowance
Life insurance
Childcare allowance
Profit-sharing program (PPR)
Wellhub (Gympass)
Digital urgent care (24/7 telemedicine with appointments within up to 20 minutes)
Telehealth consultations with medical specialists
Chronic Care Management (personalized, multidisciplinary support)
Pregnancy Program
Nutrition Program
Social support: social workers plus legal and financial guidance
Emotional health support: checkups, psychotherapy, and an emergency and crisis support center
Benefits Club – Education and Career: partnerships with courses, colleges, and language schools
Shark Academy: ongoing training and fully funded certifications
Exchange of experience and knowledge with a team recognized as a market leader
Aoop Lovers: gamification program where points can be exchanged for prizes