Senior Account Manager

AOT Technologies

. Own a portfolio of client accounts and serve as the senior relationship lead .

Posted 10/27/2026full-timeVictoria • CanadaSenior💰 CA$130,000 - CA$150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in account management and client services, with a strong focus on managing budgets, delivering quality, and fostering client relationships. Capable of navigating complex contracts and leveraging technical fluency to engage effectively with clients and stakeholders.

Highest-signal resume keywords

Account ManagementBudget ManagementClient Relationship ManagementContract NegotiationTechnical Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account BudgetsForecastingContract ManagementSLA ManagementChange ManagementAI KnowledgeSoftware Delivery Understanding

Soft Skills

Composure Under PressureResourcefulnessBusiness AcumenTrust Building

Industry Keywords

IT ConsultingProfessional ServicesPublic Sector ExperienceDistributed TeamsEmerging Technology

About the role

Key responsibilities & impact

Own a portfolio of client accounts and serve as the senior relationship lead
Act as a trusted senior point of contact and escalation point for clients
Protect delivery quality and keep contracts and account finances healthy
Manage renewals and identify scope creep
Manage account budgets and forecasts with Finance to keep invoicing and payments on track
Grow accounts by identifying opportunities, including AI and emerging technology, and partnering with Sales
Collaborate with project leads in Canada and India to align delivery with client needs and agreements
Report account health, risks and opportunities to leadership
Help shape account management practices as AOT Technologies grows

Requirements

What you’ll need

10+ years in account management, client services or engagement management, ideally in IT consulting or professional services
Proven record of managing budgets and growing existing accounts
Ability to manage competing, urgent priorities
Confidence with contracts, statements of work, SLAs and change management
Enough technical fluency to talk credibly about software delivery and AI with clients and engineers; developer experience is not required
Composure under pressure and ability to deliver difficult news without damaging trust
Hands-on, resourceful approach and strong business acumen
Government or public sector client experience, ideally in BC (nice-to-have)
Experience in a smaller or growing firm (nice-to-have)
Experience with distributed teams across time zones (nice-to-have)
Technical background, such as undergraduate studies in computer science or a related field, or previous work experience in IT or related industries (nice-to-have)

Benefits

Comp & perks

Flexible hybrid work environment in beautiful Victoria, BC
Continuous learning and leadership development opportunities
Flexible schedules and generous paid time off
Competitive health, dental, and wellness benefits from Day 1
Employer-sponsored deferred profit-sharing plan
A collaborative, mission-driven culture where your work matters