Claims Payment Specialist

APCO Holdings, LLC

. Examine, calculate, process, and pay mechanical breakdown claims accurately and in compliance with company guidelines .

Posted 11/11/2026full-timeWesterville • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong attention to detail and problem-solving skills in claims processing, ensuring compliance with regulations and company policies while maintaining high productivity and quality standards. Proficient in managing high-volume phone interactions and providing exceptional customer service.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceAttention To DetailProblem-SolvingData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationPayment ProcessingPolicy InterpretationMechanical Breakdown CoverageService ContractsData VerificationClaims AdministrationHigh-Volume Call ManagementComputer ProficiencyDocumentation Maintenance

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementAdaptability

Industry Keywords

InsuranceWarranty AdministrationAutomotive RepairCall Center OperationsState Regulations

About the role

Key responsibilities & impact

Examine, calculate, process, and pay mechanical breakdown claims accurately and in compliance with company guidelines
Review claim documentation and supporting materials to determine appropriate payment amounts
Handle up to 60 inbound and outbound phone calls per day regarding claim payments, claim status, and policy questions
Assist contract holders, dealers, repair facilities, and agents with claim concerns, payment inquiries, and coverage questions
Follow up proactively to ensure prompt payment and claim resolution
Enter, update, and verify claim and payment data in company systems
Maintain detailed claims-processing records and documentation
Ensure compliance with state regulations, company policies, and claims procedures
Collaborate with internal teams to resolve issues and provide service to internal and external customers
Meet productivity, quality, and service standards

Requirements

What you’ll need

High school diploma or equivalent required
Strong attention to detail with the ability to accurately review, process, and document claims
Excellent verbal and written communication skills
Ability to manage a high volume of calls and tasks
Strong problem-solving skills and ability to de-escalate concerns
Ability to interpret policies, procedures, and claim documentation
Exceptional organizational and time-management skills
Proficiency with computer systems and data entry, including navigating multiple applications simultaneously
Ability to work independently and contribute to a team environment
Customer-focused mindset
Adaptability and resilience in a fast-paced environment
Previous experience in claims processing, customer service, insurance, warranty administration, automotive repair, call center operations, or a related field preferred
Experience handling high-volume phone interactions and payment processing is a plus
Working knowledge of mechanical breakdown coverage, service contracts, or claims administration preferred

Benefits

Comp & perks

Competitive hourly compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Career progression opportunities within the claims organization
A collaborative and supportive team environment