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Tech Stack
Tools & technologiesCloudOracle
About the role
Key responsibilities & impact- Lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service
- Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions
- Provide architectural direction for customer service portal configuration, functionality, and supporting-system integrations
- Help oversee integration architecture and design involving Oracle Integration Cloud (OIC)
- Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges
- Document solution architecture, design decisions, integration touchpoints, and technical requirements
- Ensure solutions align with business needs, security requirements, data privacy standards, and architectural best practices
- Provide hands-on guidance during solution development, testing, deployment, and production readiness
- Communicate architectural decisions, risks, and recommendations to project stakeholders
- Work independently while collaborating with the broader project team to support successful delivery
- Maintain and pursue continuing education opportunities, including training and certification exams
- Participate in internal projects and provide expertise to others as needed
- May assist with training technical staff, conduct interviews, assign project staff duties, oversee workflow, and conduct project performance evaluations
- Perform other duties as assigned
Requirements
What you’ll need- 5+ years of experience architecting Oracle CX solutions
- Strong experience with Oracle CX Service or Oracle Fusion Service
- Experience designing customer service portals and related integrations
- Working knowledge of Oracle Integration Cloud (OIC) and integration architecture
- Ability to document technical designs and collaborate with functional, development, and integration teams
- Thorough understanding of information technology procedures and practices
- Thorough understanding of Oracle principles and planning
- Proficiency with Microsoft Office Suite or related software
- Willingness and ability to travel as required by the customer project
- Reliable and consistent internet connection
- Professional remote office space with a professional background and appropriate noise level
- Ability to work full time during Apex IT business hours and, when required, outside business hours
Benefits
Comp & perks- Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc
- Health Savings Account (HSA)
- Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose
- Dental Insurance Options
- Vision Insurance Options
- Critical Illness Insurance
- Accident insurance
- Hospital Indemnity Insurance
- Profit-Sharing Program
- 401(k) Program (available after eligibility period)
- Travel Incentive
- Employer-Paid Life and Accidental Death & Dismemberment Insurance
- Employer-Paid Short-Term Disability
- Employer-Paid Long-Term Disability
- Dependent Care Flexible Spending Account (FSA)
- Bi-Weekly Pay via Direct Deposit
- Employee Discount Marketplace
- Life Insurance
- Pre-Paid Legal
- Pet Insurance
- Paid Time Off, Paid Sick Leave, Paid Holidays
- Flexible Scheduling
- Remote Work
- Learning and Development Activities
- Employee Assistance Program