HRIS Services Coordinator

Apis Services, Inc.

. Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services .

Posted 10/7/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR support, employee services, and case management while maintaining confidentiality and compliance. Proficient in utilizing HRIS and HR technology platforms to enhance employee experience and streamline processes.

Highest-signal resume keywords

HR SupportCase ManagementADP ExperienceMicrosoft Office ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HRISCase Management SystemsTicketing SystemsHR PoliciesEmployee Support Processes

Soft Skills

Strong Organizational SkillsAttention to DetailSound Judgment

Tools & Technologies

ADPHR PortalMicrosoft Office

Industry Keywords

Human ResourcesEmployee ServicesShared ServicesService Improvement InitiativesCompliance

About the role

Key responsibilities & impact

Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services
Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems
Resolve routine HR questions at first contact whenever possible
Create, update, document, and close HR service cases accurately and timely
Maintain ownership of employee inquiries through resolution or approved handoff
Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions
Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience
Protect confidential employee information and maintain compliance with privacy requirements
Utilize knowledge articles, SOPs, and service resources to provide consistent guidance
Monitor open cases and ensure timely follow-up and resolution
Identify recurring trends and opportunities to improve the employee experience
Participate in service improvement initiatives, system enhancements, and process optimization efforts
Support enterprise-wide HR initiatives, acquisitions, and organizational growth activities

Requirements

What you’ll need

High school diploma required
Bachelor's degree in Human Resources, Business Administration, or related field preferred
Previous experience in HR, HR operations, employee services, customer service, or administrative support
Strong verbal and written communication skills
Ability to maintain confidentiality and exercise sound judgment
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications
Experience supporting HR service centers or shared services environments preferred
Experience using HRIS, case management, ticketing, call center, or service management systems preferred
Experience with ADP or other HR technology platforms preferred
Knowledge of human resources practices and employee support processes preferred
Ability to sit, stand, walk, bend, and reach as needed
Ability to lift up to 25 pounds occasionally
Ability to work at a computer for extended periods of time
Ability to perform essential job functions with or without reasonable accommodation

Benefits

Comp & perks

Competitive Compensation
DailyPay – Access Your Earned Wages Before Payday
Medical, Dental & Vision Insurance
401(k) Retirement Plan
Paid Time Off
Employee Assistance Program
Wellness Programs
Employee Referral Bonuses
Company-Paid Training
Professional Development Opportunities
Ongoing HR and HRIS Training
Exposure to Multi-State HR Operations
Career Advancement Opportunities
Cross-Functional Learning Experiences
Leadership Development Programs
Opportunities Across Multiple Service Lines