Senior Manager, Customer Excellence, Sales Enablement

Apogee Enterprises, Inc.

. Develop and execute the Commercial Excellence roadmap aligned with the Metals growth strategy .

Posted 10/2/2026full-timeUnited StatesSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Commercial Excellence, focusing on sales effectiveness, customer engagement, and revenue growth through data-driven insights and process improvements. Proficient in leading cross-functional initiatives and implementing CRM strategies to enhance commercial performance.

Highest-signal resume keywords

Salesforce CRM OptimizationCommercial Process ImprovementSales ForecastingData Analysis and ReportingCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementOpportunity ManagementPipeline ManagementAccount PlanningTerritory PlanningKPI DevelopmentPerformance MetricsForecast AccuracyCommercial StrategyBusiness Transformation

Soft Skills

Excellent CommunicationFacilitation SkillsPresentation SkillsChange ManagementCollaboration

Tools & Technologies

SalesforceCommercial CRMData Analytics ToolsPerformance DashboardsReporting Tools

Certifications & Qualifications

Bachelor's DegreeMBA

Industry Keywords

ManufacturingIndustrialConstruction ProductsBusiness-to-BusinessSales Operations

About the role

Key responsibilities & impact

Develop and execute the Commercial Excellence roadmap aligned with the Metals growth strategy
Partner with Commercial Leadership to improve sales effectiveness, customer engagement, and revenue growth
Identify opportunities to improve commercial processes, eliminate inefficiencies, and standardize best practices across brands
Lead commercial transformation initiatives involving customer acquisition, opportunity management, forecasting, and commercial performance
Design and implement standardized sales management processes, including lead generation, qualification, opportunity management, account planning, territory planning, and sales forecasting
Improve pipeline health, forecast accuracy, and sales discipline with sales leaders
Develop dashboards, KPIs, and performance metrics for commercial performance visibility
Own commercial CRM strategy, governance, and continuous improvement roadmap
Serve as business owner for Salesforce and related commercial technologies
Improve CRM adoption, data quality, reporting, and user effectiveness
Partner with IT on enhancements, integrations, and commercial technology investments
Develop reporting and analytics for data-driven commercial decisions
Analyze sales funnel performance, conversion rates, forecasting accuracy, customer activity, and commercial productivity
Provide actionable insights to improve revenue growth and customer retention
Support strategic planning through market, customer, and performance analysis
Lead implementation and sustainment of Commercial Excellence initiatives
Drive adoption of new processes, tools, and behaviors with Sales Leadership
Develop training, playbooks, and sales operating standards
Influence leaders and teams through collaboration, coaching, and change management
Partner with Sales, Marketing, Product Management, Customer Experience, Finance, IT, and Operations
Support market expansion, customer segmentation, pricing initiatives, and commercial transformation projects
Ensure commercial processes align with enterprise systems and business objectives

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Sales, Engineering, Finance, or related field required
8+ years of progressive experience in Sales, Commercial Excellence, Sales Operations, Revenue Operations, Commercial Strategy, or Business Transformation
Demonstrated experience implementing commercial process improvements and sales transformation initiatives
Strong understanding of commercial operating models and sales management disciplines
Experience implementing or optimizing Salesforce CRM or similar CRM platforms
Proven success improving forecasting, pipeline management, account planning, and sales effectiveness
Experience leading cross-functional initiatives without direct reporting authority
Strong analytical and business acumen with the ability to translate data into actionable business insights
Experience leading organizational change and influencing senior leadership
Excellent communication, facilitation, and presentation skills
Strong project management and continuous improvement capabilities
Experience within manufacturing, industrial, construction products, or business-to-business environments preferred
Prior field sales or commercial leadership experience preferred
MBA preferred

Benefits

Comp & perks

Comprehensive benefits package for employees and their dependents
Medical, Dental, Vision, Life, and Disability insurance
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression
Annual bonus opportunity