Account Manager, Customer Success Manager

Appdome

. Build strong relationships with customers from team members to executives .

Posted 11/5/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $100,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and SaaS, with a strong focus on relationship building, upselling, and managing customer portfolios. Proven ability to analyze data for insights and drive pipeline growth while maintaining high customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementQuota AchievementSaaS KnowledgeAnalytical SkillsPipeline Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quota Carrying ExperienceBusiness Objective AlignmentData TranslationUpselling StrategiesRenewal ManagementCustomer Feedback CollectionMobile Application SecuritySales Training CompletionExpansion SalesNPS Insights

Soft Skills

Strong Communication SkillsPresentation SkillsSelf-LearnerTenacious CuriosityMultitasking Ability

Industry Keywords

Information SecurityHigh-Tech EnvironmentCustomer Relationship ManagementCustomer SatisfactionChurn ManagementSan Francisco Bay Area

About the role

Key responsibilities & impact

Build strong relationships with customers from team members to executives
Engage customers to understand business objectives, goals, decision-making processes and budgeting cycles
Collaborate with the worldwide Customer Organization, peer CSMs, Enablement and Onboarding, and Service Delivery teams
Identify expansion and upselling opportunities aligned with customer strategic goals
Build pipeline to drive future growth
Advocate for customers and resolve issues promptly while maintaining high customer satisfaction and review scores
Become a subject matter expert on Appdome offerings and introduce new products and solutions across the customer portfolio
Drive pipeline creation and close expansion sales each quarter
Grow the customer portfolio’s ARR
Manage timely renewals and maintain low churn
Travel to meet customers and attend conferences
Collect and share customer feedback, including NPS insights, reviews, case studies and references

Requirements

What you’ll need

5+ years of experience in quota carrying customer management roles in a high-tech environment with a track record of accomplishment and promotion
Demonstrable quota achievement required
Bachelor’s degree in a related field
Clear ability to summarize complex issues with alignment to business requirements
Understanding of Customer Success, SaaS and Information Security; mobile application security highly regarded
Strong analytical skills, with the ability to translate data into insights
Strong follow up, communication and presentation skills
Self-learner with a tenacious curiosity and ability to multitask and work quickly
Successful experience in start-up and large company environments
Completed sales training with pipeline management methodology
Flexibility to travel 20-25% of the time
Must be based in the San Francisco Bay Area and able to commute to the San Francisco office up to three days per week beginning December 1
Candidates outside the Bay Area will not be considered

Benefits

Comp & perks

Performance bonus
Stock
Benefits
Other applicable incentive compensation plans