Customer Success Manager

Appdome

. Build strong relationships with customers from team members to executives .

Posted 10/7/2026full-timeSan Francisco • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and SaaS, with a strong focus on relationship building, upselling, and maintaining customer satisfaction. Proven ability to analyze data for insights and manage customer portfolios effectively to drive growth and renewals.

Highest-signal resume keywords

Customer Success ManagementQuota AchievementSaaS UnderstandingAnalytical SkillsPipeline Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quota Carrying ExperienceSales Training CompletionMobile Application SecurityData Translation into InsightsBusiness Requirement Summarization

Soft Skills

Strong Communication SkillsPresentation SkillsFollow-Up SkillsMultitasking AbilityTenacious Curiosity

Industry Keywords

Customer Relationship ManagementHigh-Tech EnvironmentExpansion SalesCustomer SatisfactionNPS Insights

About the role

Key responsibilities & impact

Build strong relationships with customers from team members to executives
Understand customers’ business objectives, goals, decision-making processes, and budgeting cycles
Collaborate with the worldwide Customer Organization, peer CSMs, Enablement and Onboarding, and Service Delivery teams
Identify expansion and upselling opportunities aligned with customer strategic goals
Build pipeline to drive future growth
Advocate for customers and resolve issues promptly
Maintain high customer satisfaction and review scores
Become a subject matter expert on company offerings
Introduce new products and solutions across the customer portfolio
Create pipeline and close expansion sales each quarter
Grow portfolio ARR
Manage timely renewals and maintain low churn
Travel regularly to meet customers and attend conferences
Collect and share customer feedback, including NPS insights, reviews, case studies, and references

Requirements

What you’ll need

5+ years of experience in quota carrying customer management roles in a high-tech environment
Track record of accomplishment and promotion
Demonstrable quota achievement
Bachelor’s degree in a related field
Ability to summarize complex issues aligned with business requirements
Understanding of Customer Success, SaaS, and Information Security
Mobile application security highly regarded
Strong analytical skills and ability to translate data into insights
Strong follow-up, communication, and presentation skills
Self-learner with tenacious curiosity
Ability to multitask and work quickly
Successful experience in start-up and large company environments
Completed sales training with pipeline management methodology
Resumes must be submitted in English

Benefits

Comp & perks

Performance bonus
Stock
Benefits
Other applicable incentive compensation plans
Travel to meet with customers and attend conferences