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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product ownership and management, with a focus on support and moderation platforms. Capable of integrating AI solutions to enhance operational efficiency and user experience while leading cross-functional teams toward measurable outcomes.
Highest-signal resume keywords
Product OwnershipAI IntegrationSupport Operations ManagementData-Driven Decision MakingTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementSupport OperationsAutomation FeaturesAnalytical SkillsPrioritization Skills
Soft Skills
Clear CommunicationLeadership Without Authority
Tools & Technologies
Helpdesk PlatformsZendeskIntercomFreshdesk
Industry Keywords
B2B ToolsModeration OperationsSLA Management24/7 Shift WorkflowsConsumer Apps
About the role
Key responsibilities & impact- Own the internal support and moderation platform end-to-end, including vision, roadmap, priorities, and results
- Run one backlog for helpdesk, chat, moderation, QA, and reporting tools
- Decide what gets built and in what order
- Collaborate with other products across the company to launch features together
- Define success metrics for every release, including cost per contact, handling time, deflection, moderation speed, or accuracy
- Measure whether release metrics improve after launch
- Work with agents, moderators, and team leads to understand workflows and convert pain points into product decisions
- Integrate AI to automate repetitive work, improve cost efficiency, and enhance user experience
- Lead developers and project managers toward shared goals
Requirements
What you’ll need- 2+ years of experience owning a product end-to-end and being accountable for outcomes
- Experience with internal, B2B, or operational tools
- Solid understanding of support or moderation operations, including queues, SLAs, routing, QA, and 24/7 shift workflows
- Hands-on experience shipping AI or automation features and measuring their impact on quality
- Strong prioritization skills and business judgment to weigh development cost against impact
- Technical confidence to discuss architecture, trade-offs, and tech debt with engineers
- Clear, structured communication and ability to lead people without formal authority
- English at an Advanced (C1) level
- Strong analytical skills for data-driven product decisions
- Experience with a helpdesk platform such as Zendesk, Intercom, Freshdesk, or an in-house solution is an advantage
- Background in consumer apps with user-generated content is an advantage
- Experience managing and leading teams is an advantage
Benefits
Comp & perks- Choose where you work best: modern office or remote work
- Modern equipment and a budget to set up your home workspace
- Medical insurance in Ukraine or healthcare compensation abroad
- Unlimited paid sick leave
- 31 paid vacation days, including public holidays
- Benefits Cafeteria budget
- Additional on-site health and wellness benefits for office-based teammates
- Competitive compensation and regular salary reviews
- Personal Learning Budget
- English lessons and Speaking Club
- Corporate library and learning platforms
- Career Maps, rotation opportunities, and knowledge-sharing
- Team buildings and regular corporate events
- Interest-based communities
- Online and offline team activities
- appflame Foundation support for Ukraine and military teammates
- Corporate discounts across a wide range of brands and services
- Referral bonus program
- Direct contact with Snapchat, Facebook, Google, and Apple, and access to their best practices
- Well-established processes and real opportunities to grow within the company
- Transparent evaluation based on personal performance indicators