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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing partner relationships and scaling service-delivery programs, with a strong focus on building and executing partner-led delivery models. Proven ability to coach teams and translate methodologies into effective execution strategies.
Highest-signal resume keywords
Partner Relationship ManagementService-Delivery Program DevelopmentVendor Proposal EvaluationStakeholder CommunicationTeam Coaching and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementProgram Health ReportingSourcing and ContractingMethodology TranslationService Model Execution
Soft Skills
Leadership Through InfluenceOperating in Ambiguity
Industry Keywords
SaaSProfessional ServicesPartner EcosystemsBack-Office ServicesChannel Program Management
Tech Stack
Tools & technologiesRealm
About the role
Key responsibilities & impact- Lead the strategy and continued evolution of AppFolio's Solution Partner Program
- Strengthen partner performance, accountability, and customer value
- Launch and scale AppFolio's AI Native Services offering, beginning with bookkeeping and accounting services
- Establish a repeatable partner-led delivery model that drives measurable customer outcomes
- Define and execute scalable service-delivery models while balancing cost, quality, and risk
- Build and scale partner-delivery capabilities supporting AppFolio's Realm strategy
- Translate AI-adoption strategies into reliable partner-executable delivery methods
- Feed field results back to improve methodology
- Build, coach, and grow the supporting team
- Oversee and develop external partners delivering services on AppFolio's behalf
Requirements
What you’ll need- Extensive experience managing partner, vendor, or channel relationships at scale, including sourcing, contracting, and performance management of external delivery organizations
- Track record of building a new service or program from an early, undefined stage
- Ability to evaluate vendor and partner proposals, including economics, differentiation, and execution risk
- Experience translating a methodology or playbook into a reliable third-party execution model
- Ability to lead through influence across teams and operate in ambiguity
- Familiarity with SaaS or vertical-platform enablement motions and professional-services/partner ecosystems is a plus
- Exposure to back-office or operational services is a plus
- 8+ years of experience managing external partners/vendors and scaling service-delivery programs
- Direct experience coaching and developing team members
- Direct experience managing a partner or channel program end-to-end
- Proven experience managing a partner-delivered service or program from an early stage
- Excellent stakeholder communication skills
- Experience reporting program health and performance to senior leadership
Benefits
Comp & perks- Equity
- Bonuses
- Benefits eligibility for regular full-time employees
- Growth opportunities and compelling total rewards
- Coaching and mentorship
- Time and tools for professional development
- Hybrid work environment
- Flexible, personal, and connected work experience
- Inclusive and accessible candidate experience
- Reasonable accommodation during application or interview process