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AppFolio

Senior Product Manager

AppFolio

. Own the end-to-end resident concierge customer experience .

Posted 11/2/2026full-timeUnited StatesSenior💰 $138,400 - $173,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on enhancing the resident concierge customer experience through strategic vision and data-driven decision-making. Proven ability to lead cross-functional teams and inspire collaboration to achieve ambitious outcomes.

Highest-signal resume keywords
Product Management ExperienceCustomer Experience StrategyData-Driven Decision MakingExceptional Communication SkillsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product Roadmap DevelopmentCross-Functional Initiative ExecutionQualitative Data AnalysisQuantitative Data AnalysisCustomer Insights Utilization
Soft Skills
High AgencyObstacle RemovalStorytelling SkillsPrioritizationInitiative
Industry Keywords
Resident ConciergeCustomer JourneyGrowth InitiativesCollaborationInfluence

About the role

Key responsibilities & impact
  • Own the end-to-end resident concierge customer experience
  • Help residents set up internet, utilities, and home services
  • Create and deliver the vision, strategy, and product roadmap for the resident concierge customer journey
  • Execute cross-functional initiatives that drive significant growth
  • Inspire and motivate a team of engineers to achieve ambitious outcomes
  • Remove obstacles for the engineering team
  • Make trade-off decisions informed by customer insights and experimentation
  • Lead through influence and collaborate with operations and business leaders

Requirements

What you’ll need
  • 5+ years of product management experience building a best-in-class product
  • Strong product sense and judgment about when to trust intuition versus gather more data
  • High agency and ability to overcome obstacles, recover from setbacks, and take initiative
  • Exceptional communication and storytelling skills
  • Ability to distill complex ideas into a simple narrative
  • Ability to prioritize long-term initiatives tied to customer and business outcomes
  • Comfort compiling and using qualitative and quantitative data to make decisions
  • Legally authorized to work in the U.S.
  • Must be over 18 years of age

Benefits

Comp & perks
  • Discretionary bonuses may be available based on role and/or employment type
  • Comprehensive Total Rewards package
  • Benefits eligibility for regular full-time employees
  • Opportunities for growth
  • Coaching and mentorship
  • Time and tools to develop skills
  • Hybrid work environment
  • Flexible, personal, and connected work environment
  • Inclusive and accessible candidate experience
  • Reasonable accommodations during the application or interview process