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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting technical incidents and service requests for Fraud Protection products, with strong capabilities in customer communication and collaboration across teams. Proficient in database management, API integrations, and operating systems, ensuring effective resolution of complex technical issues.
Highest-signal resume keywords
Technical Customer ServicePostgreSQLREST APIsFluent in Spanish and EnglishFraud Protection Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportDatabase TroubleshootingAPI IntegrationTechnical Incident ManagementRBA Product Upgrades
Soft Skills
Customer CommunicationProactive Follow-UpCollaboration
Tools & Technologies
SOAPUIPostmanAndroid StudioWiresharkNew RelicAWS CloudWatchWindowsLinuxMacOS
Industry Keywords
Fraud ProtectionMicroservicesCustomer IntegrationsConfluenceJIRAMS Office
Tech Stack
Tools & technologiesAndroidAWSDNSLinuxMacOSMicroservicesMongoDBOraclePostgresSQLTCP/IP
About the role
Key responsibilities & impact- Own Level 1 technical incidents and service requests for Fraud Protection products, from diagnosis through resolution or escalation
- Provide customer support through scheduled 24x7 shifts, including inbound calls and critical conference calls
- Keep customers informed through proactive follow-ups that gather technical details and move cases toward resolution
- Troubleshoot applications, databases, operating systems, APIs/integrations, networks, and monitoring alerts using logs and diagnostic tools
- Plan and execute RBA product upgrades and installations in financial and enterprise certification/development environments
- Build test environments, reproduce errors, and analyze integration flows to support advanced troubleshooting and escalation
- Partner with Operations, Delivery, and CSM, escalating complex cases to L2, Engineering, or DevOps with clear documentation and reliable follow-through
Requirements
What you’ll need- Academic background in Systems Engineering, Electronics, Telematics, or a related field
- 1–2 years of experience in technical customer service, application support, or a similar role
- Knowledge of PostgreSQL, MS SQL, Oracle, or MongoDB, including schemas, relationships, keys, and troubleshooting queries
- Working knowledge of REST APIs and HTTP methods
- Fluent customer communication in Spanish and English
- Preferred: Experience with SOAPUI, Postman, Android Studio, Wireshark, New Relic, or AWS CloudWatch
- Preferred: Working knowledge of Windows, Linux, macOS, AWS, TCP/IP, SSH, and DNS
- Preferred: Familiarity with Fraud Protection products, microservices, customer integrations, SharePoint, Confluence, JIRA, and MS Office
Benefits
Comp & perks- Health Insurrance for the employee and family
- Fitness Stipend
- Work from Home bonus (one time bonus)
- Annual bonus
- E-learning and training and certification assistance