AppGate

Platform Engineer

• Design, implement and maintain reliable, testable Python services, applications and libraries supporting AppGate ZTNA
• Build software managing Linux processes, services, namespaces, permissions, capabilities, signals, filesystems and operating-system primitives
• Design and maintain systemd units, service dependencies, socket-activated services, cgroup-based resource controls and application lifecycle management
• Instrument applications and platform services with OpenTelemetry, including metrics, logs and distributed traces
• Establish observability practices, operational health indicators and debugging standards
• Develop and troubleshoot services involving TCP/IP, TLS, routing, firewalls, network namespaces and secure platform communication
• Develop automation for provisioning, configuring, upgrading and operating distributed PostgreSQL databases
• Use and improve internal development, testing, build and release tools
• Apply testing, fault-handling, observability and security practices to production mission-critical software
• Contribute to or define architecture, engineering standards and best practices for Linux platform development, Python services and systems integration
• Lead complex cross-team initiatives, participate in design and code reviews, and mentor platform and systems engineers
• Communicate through technical documentation, design proposals, code reviews and written project updates in a distributed work environment

Senior, Staff, Principal Platform Engineer

Full-stack Engineer

• Develop features for the Appgate client using C#, React/TypeScript and Electron
• Develop features for the Java REST backend
• Investigate and resolve problems across applications, operating systems and networks
• Improve automated testing, developer tooling, and build and release workflows
• Shape technical solutions through design discussions, code reviews, and collaboration across teams
• Build the Appgate SDP client and contribute to the Java REST backend
• Work across backend logic and user-facing interfaces from feature conception through customer use

Senior Fullstack Software Engineer

Application Engineer

• Own Level 1 technical incidents and service requests for Fraud Protection products, from diagnosis through resolution or escalation
• Provide customer support through scheduled 24x7 shifts, including inbound calls and critical conference calls
• Keep customers informed through proactive follow-ups that gather technical details and move cases toward resolution
• Troubleshoot applications, databases, operating systems, APIs/integrations, networks, and monitoring alerts using logs and diagnostic tools
• Plan and execute RBA product upgrades and installations in financial and enterprise certification/development environments
• Build test environments, reproduce errors, and analyze integration flows to support advanced troubleshooting and escalation
• Partner with Operations, Delivery, and CSM, escalating complex cases to L2, Engineering, or DevOps with clear documentation and reliable follow-through

Senior, Staff, Principal Platform Engineer

Senior Fullstack Software Engineer

Application Support Engineer – Level 1