Fraud Product Analyst I

AppGate

. Serve as a post-deployment technical resource for U.S.

Posted 11/10/2026full-timeRemote • United StatesSeniorLead💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing electronic transactions and detecting fraud patterns while providing exceptional customer support and training. Proficient in utilizing analytical tools and maintaining strong communication with financial institutions to enhance service delivery.

Highest-signal resume keywords

Fraud DetectionBanking Payment MethodsSQLCertified Anti-Fraud SpecialistCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRule ConfigurationWorkflow ManagementTransaction Behavior AnalysisAlert Volume EstimationData ValidationFraud Pattern IdentificationTechnical SupportSoftware LearningAnalytical Methods

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationWorkload PrioritizationCustomer Training

Tools & Technologies

Microsoft 365Pivot Tables360 Risk ControlOnline Banking PlatformsPayment Channels

Certifications & Qualifications

Certified Anti-Fraud Specialist

Industry Keywords

Financial InstitutionsFraud TrendsACH TransactionsP2P PaymentsBill Pay

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as a post-deployment technical resource for U.S. bank and credit union customers, supporting rule configurations and workflows in 360 Risk Control
Train new customers on product use and support existing customers in getting ongoing value from the platform
Analyze and research electronic transactions across online banking payment channels, including bill pay, ACH and P2P payments
Detect suspicious activity by interpreting large, complex and sensitive data sets using technology and analytical methods
Identify new and emerging fraud patterns by analyzing account and transaction behavior, then propose new rules or calibrate existing rules and analyzers
Estimate alert volumes and response ratios, recommend tuning for optimal performance and support configuration changes in the product console
Validate the quality, accuracy and completeness of customer data and alerting, identifying data gaps and reporting issues
Support the Technical Account Manager in managing a growing book of U.S. accounts, providing coverage that ensures continuity of service
Partner with Delivery, Support, Product and Customer Success to provide timely service, ensure customer satisfaction, and improve the product and service
Stay current on industry fraud and financial crime trends

Requirements

What you’ll need

Understanding of banking payment methods and current fraud trends
Working knowledge of online banking and payment types, including bill pay, ACH and P2P transactions
Ability to quickly learn new software, methods and procedures and apply new concepts using technology
Strong verbal and written communication skills with a customer service orientation
Ability to explain complex configurations in simple terms
Ability to prioritize workload based on department and customer needs
Ability to work independently and as part of a team
Microsoft 365 (Word, Excel and Outlook)
1 to 2 years of experience working with financial institutions (preferred)
Working knowledge of analytics and workflow tools, including pivot tables and SQL (preferred)
Certified Anti-Fraud Specialist (CAFS) certification (preferred)

Benefits

Comp & perks

Salary of $60,000.00 - $70,000.00 per year
Travel less than 5%, only as required for specific customer engagements
Equal employment opportunity and affirmative action protections