Bilingual Collections Specialist

Applied Industrial Technologies

. Reduce delinquency for assigned accounts through correspondence via email and phone .

Posted 11/10/2026full-timeCanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounts receivable collections, including bilingual communication in French and English, analytical problem-solving, and proficiency in SAP and Microsoft Office tools. Capable of effectively managing customer interactions and maintaining accurate documentation while achieving departmental goals.

Highest-signal resume keywords

Bilingualism (French And English)Accounts Receivable Collections ExperienceSAP ProficiencyAnalytical And Problem-Solving SkillsExcellent Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable CollectionsAnalytical SkillsProblem-Solving SkillsDocumentation ManagementPayment Dispute Resolution

Soft Skills

Positive AttitudeTeam PlayerSelf-MotivatedExcellent Organizational SkillsEffective Customer Interaction

Tools & Technologies

SAPMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

Delinquency ReductionCustomer CorrespondenceCollection StrategiesActivity MetricsProcess Improvement

About the role

Key responsibilities & impact

Reduce delinquency for assigned accounts through correspondence via email and phone
Monitor and review assigned accounts daily to prevent late payments and resolve past-due balances
Contact customers to arrange collection of past-due accounts
Reconcile and resolve customer payment disputes
Investigate root causes for non-payment
Update account status and database regularly
Maintain documentation of customer correspondence
Communicate collection strategies with the management team
Prepare reports and perform ad hoc duties
Meet defined department goals and activity metrics
Analyze account information and make recommendations for problem resolution or process improvement

Requirements

What you’ll need

Bilingualism is a requirement (fluent in French and English)
A minimum of 3 years of experience in accounts receivable collections is required
Excellent computer literacy with focus on Outlook, Excel, Word and SAP
Proven analytical and problem-solving skills
Excellent written and verbal communication skills
Positive can-do attitude, team player
Able to work independently
Self-motivated
Excellent organizational skills, ability and willingness to take on new responsibilities
The ability to interact with customers, service centre associates, and management in an effective and professional manner
Enthusiastic and exhibits a positive attitude and desire to succeed
Strong consideration will be given to candidates who have experience with SAP

Benefits

Comp & perks

Competitive compensation and bonus opportunities
Health, vision, and dental coverage, RRSP w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement and opportunities for development
Company supported community involvement opportunities