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Service Center Manager
Applied Industrial Technologies. Oversee day-to-day operations of two service centers .
Posted 11/2/2026full-timeEverett • Washington • United StatesJuniorMid-Level💰 $47,000 - $54,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing service center operations, focusing on customer service excellence, financial management, and team development. Proficient in utilizing metrics to drive operational improvements and maintain high-level customer relations.
Highest-signal resume keywords
Customer Service LeadershipFinancial ManagementProject ManagementAnalytical SkillsERP/SAP Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementInventory ManagementProfit/Loss AccountingOperational Best PracticesOrder QuotingProgram DevelopmentMetrics EvaluationService Center OperationsCustomer AcquisitionCustomer Retention
Soft Skills
Mentoring AbilitiesDetail-OrientedProblem-Solving SkillsVerbal CommunicationInterpersonal Skills
Tools & Technologies
Ordering SystemERP SoftwareSAP
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Industrial SalesService Center ExperienceParts Counter ExperienceCustomer Service ProgramsSales Metrics
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Oversee day-to-day operations of two service centers
- Lead customer service specialists
- Manage service center operations and support customers and the service team pre-sale, point of sale, and post-sale
- Manage internal operations to meet or exceed P&L objectives
- Develop leadership competencies supporting individual and team goals
- Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
- Develop, implement, and monitor product promotion, inside sales, office, warehouse, and customer service programs
- Measure program and activity results
- Hire, train, and develop service center personnel
- Assist account managers with customer identification, acquisition, and retention
- Manage inventory, receivables, expenses, and profit/loss accounting
- Review and complete monthly reports and oversee petty cash balancing
- Maintain high-level customer relations
- Use key metrics to evaluate and recommend operational best practices
- Manage vendor relationships
- Create a positive, dynamic, and fun work environment
- Report directly to the General Manager
Requirements
What you’ll need- 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
- High school diploma or GED
- Solid understanding of financial and accounting concepts
- Computer proficiency and ability to quickly learn the ordering system
- Industrial sales/distribution experience, preferred
- Service center experience, preferred
- ERP/SAP experience, a plus
- Strong administrative, project management, and mentoring abilities
- Detail-oriented with solid analytical and problem-solving skills
- Excellent verbal and written communication, interpersonal, and negotiation skills
- Ability to establish rapport and build relationships with service staff and customers
Benefits
Comp & perks- Potential bonus opportunities; bonus amounts may be tied to company, location and/or individual performance
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Life insurance
- Time off
- Employee assistance
- Growth opportunities