Customer Success Manager – APAC

ApprovalMax

. Guide customers through the onboarding process and provide resources, knowledge, and support .

Posted 9/29/2026full-timeBrisbane • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer management and account management within the SaaS industry, focusing on driving customer success, retention, and revenue growth. Proficient in building strong customer relationships and collaborating with cross-functional teams to enhance customer experience and identify growth opportunities.

Highest-signal resume keywords

Customer ManagementAccount ManagementCustomer SuccessSaaS ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Performance MetricsCRM System ManagementData AnalysisTraining DevelopmentOnboarding Process

Soft Skills

Interpersonal SkillsProblem-SolvingOrganizational SkillsSelf-MotivationProactivity

Industry Keywords

Customer SatisfactionRevenue GrowthUpsell OpportunitiesCross-Sell OpportunitiesGo-To-Market Plans

About the role

Key responsibilities & impact

Guide customers through the onboarding process and provide resources, knowledge, and support
Provide training and enablement materials to help customers use ApprovalMax products and services
Develop and maintain strong customer relationships as the primary point of contact
Proactively engage customers to understand needs and identify growth and collaboration opportunities
Monitor customer performance metrics, including MRR, customer satisfaction, and KPIs
Provide insights and recommendations to improve customer performance and identify growth areas
Address customer inquiries, concerns, and escalations
Collaborate with internal teams to resolve issues and provide high-quality support
Identify business opportunities and co-create customer expansion strategies
Support go-to-market plans, marketing initiatives, and joint sales efforts
Collaborate with sales, marketing, product, and support teams to ensure a seamless customer experience
Identify upsell and cross-sell opportunities
Maintain accurate customer data, activities, and interactions in the CRM system
Provide regular customer performance reports and updates to leadership

Requirements

What you’ll need

2+ years of experience in customer management, account management, or similar roles in SaaS
Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

Benefits

Comp & perks

Regular performance-based compensation reviews
26 days paid time off
1 additional day off for your Birthday
Remote office assistance
Service years recognition financial reward
Remote-first, globally distributed team