ApprovalMax

Customer Success Manager

• Guide customers through the onboarding process and provide resources, knowledge, and support
• Provide training and enablement materials to help customers use ApprovalMax products and services
• Develop and maintain strong customer relationships as the primary point of contact
• Proactively engage customers to understand needs and identify growth and collaboration opportunities
• Monitor customer performance metrics, including MRR, customer satisfaction, and KPIs
• Provide insights and recommendations to improve customer performance and identify growth areas
• Address customer inquiries, concerns, and escalations
• Collaborate with internal teams to resolve issues and provide high-quality support
• Identify business opportunities and co-create customer expansion strategies
• Support go-to-market plans, marketing initiatives, and joint sales efforts
• Collaborate with sales, marketing, product, and support teams to ensure a seamless customer experience
• Identify upsell and cross-sell opportunities
• Maintain accurate customer data, activities, and interactions in the CRM system
• Provide regular customer performance reports and updates to leadership

Customer Success Manager – APAC