Customer Success Manager, EMEA

AppSamurai

. Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion .

Posted 9/22/2026contractRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving commercial outcomes, including renewals and upselling, within the B2B SaaS sector. Proficient in analyzing customer data to enhance engagement and satisfaction while collaborating cross-functionally with Product and Engineering teams.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCommercial NegotiationData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementRenewals ManagementUpsellingData AnalysisContent Strategy Development

Soft Skills

Communication SkillsProblem-SolvingCustomer Engagement

Tools & Technologies

SalesforceCustifyAI-Powered Flows

Industry Keywords

E-CommerceFintechBettingMobile CommerceB2B SaaS

About the role

Key responsibilities & impact

Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion
Lead onboarding calls and dashboard workshops to get new customers to first value quickly
Monitor account health and usage data to identify and address churn risk
Build content and engagement strategies tied to customer goals using Storyly widgets, placements, and AI-powered Flows
Run regular business reviews connecting product usage to conversion, retention, and AOV outcomes
Own renewals and identify expansion opportunities, negotiating commercial terms directly
Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap
Turn customer outcomes into case studies, references, and reviews
Represent Storyly at relevant local events and visit customers when necessary or beneficial
Create content strategies and best practices, analyze content performance, and generate mobile marketing insights to maximize customer value and satisfaction

Requirements

What you’ll need

3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company
Demonstrated ownership of commercial outcomes such as renewals, upsell, and negotiation
Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting, or mobile-first products
Comfortable reading usage and analytics data to diagnose adoption gaps
Track record of working cross-functionally with Product and Engineering to close customer issues
Able to travel to customer offices and events, around 10%
Native or professional-level communication skills in English and Hebrew
Experience in mobile commerce, retail media, or in-app engagement platforms is a plus
Familiarity with CS tooling such as Salesforce, Custify, or similar is a plus
Experience in e-commerce, finance, utility, or loyalty sectors is a plus

Benefits

Comp & perks

Remote work arrangement
Equal opportunities for all qualified independent professionals
Opportunity to work with global-scale brands and international teams
Customer visits and relevant events as part of the engagement