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Claims Administrator
APRIL Asia. Deliver excellent customer service through high-quality and efficient handling of policyholders' claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical and life insurance claims processing, with a strong ability to analyze medical information and provide high-quality customer service. Proficient in managing cases and making timely decisions to achieve targets while maintaining compliance with policy standards.
Highest-signal resume keywords
Medical Claims ProcessingUnderwriting ExperienceBilingual CommunicationPolicy InterpretationMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingRedress CalculationsMedical Information AnalysisProduct Feature InterpretationResearch Data Synthesis
Soft Skills
Customer ServiceMulticultural AdaptabilityClear WritingFlexibilityMultitasking
Tools & Technologies
Internal SystemsMicrosoft OfficeInternetEmail
Industry Keywords
Medical DisciplineLife InsuranceClaims ProcessingEligibility AssessmentStrategic Claim Resolution
About the role
Key responsibilities & impact- Deliver excellent customer service through high-quality and efficient handling of policyholders' claims
- Understand clients' needs, eligibility, and coverage and provide qualified assistance services
- Manage cases proactively using internal systems and communicating with relevant departments
- Formulate, affect, interpret, or implement policies pertaining to strategic claim resolution
- Make prompt and timely decisions on policy coverage and settlement costs
- Acquire information necessary to perform accurate redress calculations
- Achieve set targets in line with required quality standards
Requirements
What you’ll need- University degree in a medical discipline is a strong plus
- 2+ years of experience in medical/life insurance underwriting or claims processing
- Excellent command of the English language
- Another language would also be an asset
- Able to analyze and interpret medical information, product features, and research data, and synthesize information
- Able to adapt and work well in a multicultural environment
- Ability to write clearly and informatively in varying writing styles
- Flexible and able to multitask
- Proficient in computers, Microsoft Office, Internet, and email
Benefits
Comp & perks- Full-time employment
- Hybrid work arrangement