APRIL Asia

IT Support

• Provide technical assistance and troubleshoot hardware and software issues
• Manage onboarding and offboarding processes
• Support regional infrastructure including servers, networks, telephony, and cloud connectivity
• Coordinate with vendors for maintenance and issue resolution
• Perform routine system maintenance and assist with hardware deployments
• Maintain accurate IT asset records in the IT Asset Management system
• Track asset lifecycle and warranty status and ensure secure disposal of retired equipment
• Conduct regular audits and reconcile physical and electronic inventory
• Contribute data for budget planning and license renewals
• Monitor local IT expenses and identify cost-saving opportunities
• Manage local procurement processes, vendor quotes, and asset receipt
• Enforce IT security protocols and ensure systems meet Group and local compliance standards
• Conduct Level 1 investigations into business user-reported core system exceptions and client-reported issues across web portals and mobile applications

Regional IT Support Officer