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Regional IT Support Officer
APRIL Asia. Provide technical assistance and troubleshoot hardware and software issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing IT asset inventories, and enforcing security protocols. Proficient in Windows Server management, Active Directory, and cloud platforms, with strong communication skills in English and Thai.
Highest-signal resume keywords
IT Support ExperienceWindows Server ManagementActive Directory AdministrationIT Asset ManagementTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AdministrationNetwork AdministrationSQL CodingPowerShell ScriptingPython ScriptingCloud PlatformsMS Office AdministrationHyper-V ManagementIT Asset Inventory ManagementTechnical Troubleshooting
Soft Skills
ProactiveTeam PlayerIndependent WorkCommunication Skills
Tools & Technologies
IT Asset Management ToolMicrosoft AzureFirewall SystemsTelephony SystemsCloud Connectivity Solutions
Industry Keywords
IT Security ProtocolsCompliance StandardsBudget PlanningVendor ManagementInventory Audits
Tech Stack
Tools & technologiesAzureCloudPythonSQL
About the role
Key responsibilities & impact- Provide technical assistance and troubleshoot hardware and software issues
- Manage onboarding and offboarding processes
- Support regional infrastructure including servers, networks, telephony, and cloud connectivity
- Coordinate with vendors for maintenance and issue resolution
- Perform routine system maintenance and assist with hardware deployments
- Maintain accurate IT asset records in the IT Asset Management system
- Track asset lifecycle and warranty status and ensure secure disposal of retired equipment
- Conduct regular audits and reconcile physical and electronic inventory
- Contribute data for budget planning and license renewals
- Monitor local IT expenses and identify cost-saving opportunities
- Manage local procurement processes, vendor quotes, and asset receipt
- Enforce IT security protocols and ensure systems meet Group and local compliance standards
- Conduct Level 1 investigations into business user-reported core system exceptions and client-reported issues across web portals and mobile applications
Requirements
What you’ll need- Around 3 years or more working in end-user IT support
- Hands-on experience with system and network (firewall) administration
- Experience providing technical and infrastructure support across multiple office locations is a bonus
- Highly skilled in troubleshooting end-user device, connectivity, and application issues
- Proficiency in MS Office applications administration and resolving common issues
- Proven experience and mastery of Windows Server management, Active Directory, and Hyper-V
- Foundational knowledge of cloud platforms such as Microsoft Azure
- Practical SQL coding and database schema understanding are advantages
- Experience with scripting tools such as PowerShell and Python is an advantage
- Demonstrated experience maintaining IT asset inventories with meticulous record-keeping
- Experience with an IT Asset Management (ITAM) solution/tool is a plus
- Proactive, able to work independently, and a good team player
- Well-versed in written and spoken English and Thai
- French language skills are a plus
Benefits
Comp & perks- Hybrid work arrangement
- Full-time employment