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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer success capabilities through effective communication, technical support proficiency, and the ability to translate business rules into practical solutions. Engages with public-sector clients to enhance platform adoption and user satisfaction.
Highest-signal resume keywords
Customer Success ManagementTechnical Support ProficiencyStrong Verbal And Written CommunicationOrganizational SkillsExperience With Public-Sector Customers
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HTMLCSSJSONSystem ConfigurationSaaS Product Experience
Soft Skills
Active ListeningConsultative SupportCollaborationProblem-Solving
Industry Keywords
Customer ServicePublic AdministrationCivil EngineeringArchitectureGovernment Agencies
About the role
Key responsibilities & impact- Make regular in-person visits to the Porto Velho City Hall to maintain close contact, understand challenges, and monitor the customer success journey
- Monitor account health and propose proactive actions to increase platform engagement and adoption
- Build trusted relationships with users by providing active listening and consultative support
- Support user acceptance testing, new workflow and feature launches, and identify opportunities to expand platform usage
- Work in the technical support queue, handling requests from different customers across the client base
- Diagnose and resolve technical issues, configure processes, and make form changes
- Negotiate timelines and priorities based on the criticality of requests
- Document processes, configurations, and solutions clearly and accessibly for the team
- Participate in technical meetings with customers when necessary
- Work collaboratively with other teams to ensure an excellent customer experience
- Share learnings and contribute suggestions for improvements to internal and external processes
- Actively participate in team ceremonies, such as reviews and alignment meetings
Requirements
What you’ll need- Completed or ongoing undergraduate degree
- Strong verbal and written communication skills
- Proficiency with systems and technical support
- Ability to understand business rules and translate them into practical solutions
- Strong organizational skills and autonomy when managing multiple workstreams
- Reside in Porto Velho
- Availability for regular in-person visits
- Previous experience in customer service, customer success, technical support, or related fields
- Preferred: degree in Civil Engineering, Architecture, Public Administration, Technology, or a related field
- Preferred: basic knowledge of HTML, CSS, JSON, or structured programming
- Preferred: experience configuring systems or SaaS products
- Preferred: experience working with public-sector customers or government agencies
Benefits
Comp & perks- Health insurance fully paid by the company
- Dental insurance
- Meal/food allowance
- Life insurance
- Wellhub
- 20 days of paternity leave
- Company-provided equipment
- An informal, relaxed environment with an amazing team
- Daily learning opportunities and challenges