Global CRM Assistant Manager – Maternity Leave Cover

Aqua Expeditions

. Support the Global CRM Manager in developing and delivering customer relationship management strategies .

Posted 10/2/2026contractLima • PeruMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management strategies, data management, and user training, with a strong focus on improving CRM processes and enhancing customer satisfaction. Proficient in utilizing Zoho CRM features to optimize workflows and analyze performance metrics across various departments.

Highest-signal resume keywords

Zoho CRM ExperienceCRM Data ManagementCustomer Acquisition StrategiesUser Training and SupportData Quality Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CleaningRecord DeduplicationSegmentationCRM ReportingWorkflow Design

Soft Skills

Clear CommunicationCollaborationOrganizational SkillsService Orientation

Tools & Technologies

Zoho CRMCanvasBlueprintsWizards

Industry Keywords

Customer Relationship ManagementCustomer JourneyCustomer RetentionOperational EfficiencyData Quality Measurement

About the role

Key responsibilities & impact

Support the Global CRM Manager in developing and delivering customer relationship management strategies
Strengthen customer acquisition and retention, enhance guest satisfaction, and improve operational efficiency
Turn customer data into useful insights
Improve the Zoho CRM user experience
Improve customer knowledge through segmentation, data cleaning, record deduplication, and data quality measurement and optimization
Gather user needs and help design simpler Zoho CRM workflows and views using layout rules, Canvas, Blueprints, and Wizards
Serve as a first point of contact for day-to-day CRM requests
Train users across Reservations, Sales, Marketing, Finance, and Operations
Propose ways to improve customer and client data collection across Marketing, Sales, Reservations, and Operations touchpoints
Help create CRM reports to track and analyze Marketing, Sales, and Reservations performance and initiatives
Collaborate with departments, the Global CRM Manager, and the technical development partner
Support transformation projects that create business opportunities throughout the customer journey
Keep CRM process and feature documentation up to date

Requirements

What you’ll need

Experience supporting customer relationship management strategies, customer acquisition, retention, or customer journey initiatives
Strong knowledge of CRM data management, including data cleaning, record deduplication, segmentation, and data quality improvement
Ability to gather user needs and translate them into practical workflows, views, and process improvements
Experience using Zoho CRM and features such as layout rules, Canvas, Blueprints, or Wizards
Ability to create and analyze CRM reports for Marketing, Sales, and Reservations teams
Clear communication and training skills to support users across different departments
Collaborative, organized, and service-oriented approach to working with business teams and technical partners

Benefits

Comp & perks

Competitive salary and benefits package
Opportunity to be part of an award-winning, worldwide company at the forefront of technological innovation
Collaboration with a passionate and dedicated team
Opportunity to make meaningful contributions that drive the company's success