Aqua Expeditions

Customer Success Manager

• Support the Global CRM Manager in developing and delivering customer relationship management strategies
• Strengthen customer acquisition and retention, enhance guest satisfaction, and improve operational efficiency
• Turn customer data into useful insights
• Improve the Zoho CRM user experience
• Improve customer knowledge through segmentation, data cleaning, record deduplication, and data quality measurement and optimization
• Gather user needs and help design simpler Zoho CRM workflows and views using layout rules, Canvas, Blueprints, and Wizards
• Serve as a first point of contact for day-to-day CRM requests
• Train users across Reservations, Sales, Marketing, Finance, and Operations
• Propose ways to improve customer and client data collection across Marketing, Sales, Reservations, and Operations touchpoints
• Help create CRM reports to track and analyze Marketing, Sales, and Reservations performance and initiatives
• Collaborate with departments, the Global CRM Manager, and the technical development partner
• Support transformation projects that create business opportunities throughout the customer journey
• Keep CRM process and feature documentation up to date

Global CRM Assistant Manager – Maternity Leave Cover

Customer Retention Specialist

• Execute Aqua Expeditions’ Global Training & Development strategy across operations
• Diagnose operational capability gaps through observation, interviews, performance information, and direct engagement
• Design, adapt, and deliver practical training programs aligned with service standards, SOPs, expected behaviors, and business priorities
• Provide hands-on, on-the-job, and onboard training across operations
• Lead and support onboarding, operational induction, cross-training, refresher training, and continuous learning initiatives
• Coach crew members, supervisors, and operational leaders on performance, feedback, team leadership, and people development
• Build structured development plans connecting training, coaching, stretch assignments, cross-exposure, and internal mobility
• Identify high-potential employees and employees ready for broader responsibilities
• Support succession planning by maintaining visibility of internal talent, development progress, readiness, and capability gaps
• Develop and support internal trainers and subject-matter experts
• Support Aqua Lab and other practical learning platforms and initiatives
• Follow up on training and development actions to verify behavioral application, operational improvement, and progress against objectives
• Maintain records, evidence, and dashboards covering training, participation, development plans, talent observations, and outcomes
• Provide field feedback and recommendations to Global People & Culture and operational leadership
• Coordinate external training providers when required
• Prepare annual Training & Development plans aligned with operational priorities and regional needs
• Improve operational competencies and consistent execution of Aqua standards
• Strengthen onboarding, cross-training, leadership development, internal mobility, and succession coverage

Global Training, Development & Retention Specialist

• Execute Aqua Expeditions’ Global Training & Development strategy across operations
• Diagnose operational capability gaps through observation, interviews, performance information and direct engagement with employees and leaders
• Design, adapt and deliver practical training programmes aligned with service standards, SOPs, expected behaviors and business priorities
• Provide hands-on, on-the-job and onboard training across operations
• Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives
• Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people development
• Build development plans for identified employees, including training, coaching, stretch assignments, cross-exposure and internal mobility
• Identify high-potential employees and employees ready for broader responsibilities
• Support succession planning and maintain visibility of internal talent, development progress, readiness and capability gaps
• Develop and support internal trainers and subject-matter experts
• Support Aqua Lab and other practical learning platforms and initiatives
• Follow up on training and development actions to verify behavioral application, operational improvement and progress against objectives
• Maintain accurate records, evidence and dashboards covering training, participation, development plans, talent observations and outcomes
• Provide field feedback and recommendations to Global People & Culture and operational leadership
• Coordinate external training providers when required
• Perform other Training & Development responsibilities consistent with the role

• Execute Aqua Expeditions’ Global Training & Development strategy across operations
• Diagnose operational capability gaps through observation, interviews, performance information and direct employee and leader engagement
• Design, adapt and deliver practical training programs aligned with Aqua service standards, SOPs, expected behaviors and business priorities
• Provide hands-on, on-the-job and onboard training across Aqua Expeditions operations
• Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives
• Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people-development capabilities
• Build structured development plans and identify high-potential employees and employees ready for broader responsibilities
• Support succession planning by maintaining visibility of internal talent, development progress, readiness and capability gaps
• Develop and support internal trainers and subject-matter experts
• Support Aqua Lab and other practical learning platforms and initiatives
• Follow up on training and development actions to verify behavioral application, operational improvement and progress against objectives
• Maintain records, evidence and dashboards covering training, participation, development plans, talent observations and outcomes
• Provide structured field feedback and recommendations to Global People & Culture and operational leadership
• Coordinate external training providers when required
• Deliver an annual Training & Development plan aligned with operational priorities and regional needs
• Demonstrate training effectiveness through observable behavior and performance improvement

• Execute Aqua Expeditions’ Global Training & Development strategy across operations
• Diagnose operational capability gaps through observation, interviews, performance information and direct engagement
• Design, adapt and deliver practical training programmes aligned with service standards, SOPs, expected behaviors and business priorities
• Provide hands-on, on-the-job and onboard training across operations
• Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives
• Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people development
• Build development plans connecting training, coaching, stretch assignments, cross-exposure and internal mobility
• Identify high-potential employees and support succession planning
• Develop internal trainers and subject-matter experts
• Support Aqua Lab and other practical learning platforms and initiatives
• Follow up on training and development actions to verify behavioral application and operational improvement
• Maintain records, evidence and dashboards covering training, development plans, talent observations and outcomes
• Provide field feedback and recommendations to Global People & Culture and operational leadership
• Coordinate external training providers when required