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Aqua Expeditions

Global Training, Development & Retention Specialist

Aqua Expeditions

. Execute Aqua Expeditions’ Global Training & Development strategy across operations .

Posted 9/28/2026contractRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Training and Development, with a focus on operational coaching, onboarding, and continuous learning initiatives. Proficient in designing and delivering training programs that align with service standards and business priorities in the luxury hospitality sector.

Highest-signal resume keywords
Training Program DesignOperational CoachingOnboarding LeadershipTalent DevelopmentFluency in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Training Program DesignOperational CoachingTalent DevelopmentPerformance FeedbackBehavioral Application Verification
Soft Skills
Team LeadershipCommunicationCoaching
Tools & Technologies
Learning PlatformsDashboards
Industry Keywords
Luxury HospitalityCruise OperationsService StandardsSOPsContinuous Learning

About the role

Key responsibilities & impact
  • Execute Aqua Expeditions’ Global Training & Development strategy across operations
  • Diagnose operational capability gaps through observation, interviews, performance information and direct engagement
  • Design, adapt and deliver practical training programmes aligned with service standards, SOPs, expected behaviors and business priorities
  • Provide hands-on, on-the-job and onboard training across operations
  • Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives
  • Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people development
  • Build development plans connecting training, coaching, stretch assignments, cross-exposure and internal mobility
  • Identify high-potential employees and support succession planning
  • Develop internal trainers and subject-matter experts
  • Support Aqua Lab and other practical learning platforms and initiatives
  • Follow up on training and development actions to verify behavioral application and operational improvement
  • Maintain records, evidence and dashboards covering training, development plans, talent observations and outcomes
  • Provide field feedback and recommendations to Global People & Culture and operational leadership
  • Coordinate external training providers when required

Requirements

What you’ll need
  • University degree in Hospitality Management, Business Administration, Human Resources, Psychology, Organizational Development, Education or a related field
  • 3–5 years of relevant professional experience in Training, Learning & Development, Talent Development, operational coaching or a related field
  • Experience in luxury hospitality, cruise, travel or premium service operations is strongly preferred
  • Ability to work remotely while maintaining excellent communication and alignment with global teams across different time zones
  • Fluency in both English and Spanish is a plus
  • Proficiency in French is appreciated

Benefits

Comp & perks
  • Independent Contractor Agreement
  • Remote work arrangement
  • Global team collaboration across different time zones